Frequently Asked Questions
Here at CODE student accommodation we understand there is a lot to organise when you're due to move, so to help make things a little easier, we have tried to answer common questions that we have been asked in the past.
If you find we haven't answered your question below, please do not hesitate to contact us on email@example.com or give us a call on 0116 233 5678
How do I reserve my CODE flat?
Either reserve your room online with our secure booking system or you can call in to our offices on 40-46 Western Road, Leicester, LE3 0GH where you can visit our show flat and fill in a reservation form with our sales team. Alternatively please email us; firstname.lastname@example.org or call us on 0116 233 5678 to request a reservation form.
Can I hire a bike?We are working with a local Rent-A-Bike scheme ran by two enterprising DMU students so that you can simply rent a bike from the CODE Office without having to either buy one or walk relying on local transport. The bikes are modern and come with helmets locks and lights and are available on very affordable daily weekly and monthly terms bookable at www.studentbikerentals.co.uk Rentals for CODE Students are £2.99 per day, £6.99 per week, £19.99 per month and £39.99 per term.
Does CODE have a mission statement ?Our mission has always been "Nurturing physical, mental and social needs of our students" but to do this we realise we have to be very dynamic and responsive to the fast pace of development and the feedback we receive to ensure our students needs are met and they achieve the best possible outcomes. We have our gym and fitness programmes, the Cafe and the events but are combining this holistically into a complete well-being programme.
How much do I need to pay up front?
You can reserve your room for £1 online or in the office. We will then prepare a tenancy agreement for you to sign detailing the instalment dates going forward. This would normally require you to pay a £299 non refundable holding fee and a £100 Tenancy Fee on or around 24th April. Bookings made after 24th April may have other conditions attached. Should you decide not to proceed, your holding fee of £299 and Tenancy Fee of £100 is non-refundable. From time to time we run various special offers for you to take advantage of with their own set of conditions
What is a Guarantor and why do I have to have one?
A Guarantor is a UK Home Owner that acts as a guarantee that you will pay your rent. They would be responsible for your rent should you become unable to pay during your rental period.
What happens if I can not provide a Guarantor?
If you are unable to provide a Guarantor who is a UK Home Owner then we can help you, we would just ask that you pay in two installments instead of four. Alternatively if you contact the office we can refer you to Housing Hand (www.housinghand.co.uk) who are able to provide a rent guarantee although fees do apply.
Does the rent include bills?
Included within the rent are water rates & direct fibre broadband internet, as a student you are exempt from council tax fees, so naturally you would not have to pay this.
With regards to electricity, we have 2 options; Electricity included & Electricity exclusive.
If you would prefer have an Electricity inclusive option* then we can do that for you, it will simply be £10 extra per week and it will free you of the hassle of dealing with bills and be more cost effective per unit. (*Capped at £400 for the year.)If you wish to manage your own bills then you can choose our Electricity excluded option, where CODE Students Utilities Dept will bill you directly for your usage but this option is not as cost effective per unit as our Electricity included option.
Are there any hidden costs?
Quite simply, No. Here at CODE we work hard to provide you with the top quality service and there are no hidden fees.
How long is my contract?
CODE offers two contract lengths depending on your preference, we currently offer 48 week contracts and 51 week contracts. If you have any further questions in regard to contracts or contract lengths please do not hesitate to contact the CODE team on 0116 233 5678 or email email@example.com, and we will be happy to answer any questions.
When can I move in?
Upon completing your paperwork you will receive a contract which will provide you with your move in dates and your payment instalment dates. However, should you be in any doubt please contact the sales team on firstname.lastname@example.org or call 0116 233 5678.
What if there is a problem with my flat while I am staying there?
We have a dedicated onsite maintenance department who you can contact directly during your time at CODE to efficiently resolve any problems that you may have. They will endeavour to address problems within 24 hours and at no extra cost to yourself. In the first instance you can notify us via your Student Portal, visit the office or call directly on 0116 2335678.
Is CODE Student Accommodation suitable for first year students?
CODE welcomes students from their very first year at University through to their very last which is why we have a wide and diverse range of students within the CODE community.
If it is your first year at University and you want to enjoy newly built accommodation, a free gym, an on-site Cafe, a multitude of communal areas, and a host of other facilities then CODE Student Accommodation is the right choice for you.
We offer a special concession for first year students, if you have not got your exam results but are anxious not to miss out on one of our fabulous studios then we would encourage you to reserve your accommodation by reserving your room for a £1 and paying your £299 holding fee & £100 tenancy fee when due safe in the knowledge that this will be refunded if you are unfortunate enough not to get the results you require.
Will I need a TV licence?
You legally need to purchase a TV Licence if you are watching television in your room. You are able to watch SkySports and BT Sport plus other channels for free in our communal areas.
Can I leave my belongings in my room over the Summer?
Provided you have notified CODE in advance and have rebooked your room then you can leave your belongings in your room over the holidays with no Summer Retainers all ready for when you return next year.
How much does the room cleaning & laundry service cost?
We offer an independent professional cleaning service from £18.50 per room for a regular visit or £25 for a one-off clean including your kitchen and bathroom with an additional £10 for a full oven clean if needed. You can do your own washing at the CODE onsite launderette where it is just £2 for a wash and £1 for a dry.
Should you want to arrange for your room to be cleaned contact the Office in the first instance and we will contact the cleaning company on your behalf.
Do you have a service for purchasing essential items for my room?
You can buy all your bed linen and other items from http://www.unikitout.com/collections/code and be sure to use CODE18 at checkout to secure 10% discount.
If you choose to place an order you can benefit from your items being delivered to CODE in time for your arrival for free when you spend over £50.
I am in China and your website is slow?
We have just launched www.codestudents.cn which is hosted in China so you can see our image gallery, watch our promotional video and see our locations, however if you wish to make a booking you will need to call our office on +441162331233
How do I sign my Tenancy Agreement
To make it easy everything can be completed online. We will email you a link to your Student Portal where you will be able to complete your details, review your Tenancy Agreement and accept it digitally.
Do make sure when you access your student portal that you select the academic year 18/19 and you do not "cut and paste" any spaces in your email address or password.
What happens if I want to cancel my booking?
You need to get in touch and tell us straight away either by calling the office on 0116 233 5678 or emailing email@example.com. Do give us plenty of information and how much we can help will depend on the timing and the circumstances of your cancellation.
What does the Free Contents Insurance cover me for ?
CODE has arranged valuable free contents insurance for you with Endsleigh, the No.1 student insurance provider to the value of £6000. We recommend that you review the Free cover provided and consider any additional cover for high value items or cover outside of your room. Whilst this cover does protect bikes that are stored in our Secure Bike Store and locked up with a D Lock it does not protect laptops and phones or other items when you are outside your room, or all risks inside your room. It is important for you to check this cover, so please follow the steps below to ensure you fully understand the protection provided. Enter in your policy number HH1287 at http://www.endsleigh.co.uk/reviewcover to check your policy details. Visit the review cover link to:
- Check what is covered.
- Check key exclusions and limitations.
- Check your policy excess.
- Check how to make a claim.
- Extend and personalise your cover to protect laptops, phones and other valuables.
It is important to find out exactly what you are covered for, as you may find that the contents cover is not sufficient and you need to extend it to protect all of your possessions both inside and outside of your room.
Do you have anywhere I can store my bike?
Yes we do. Although DMU is just a short walk across Bede Park we do have plenty of secure Bike storage within our Western Road gated complex. For you own peace of mind, provided your Bike is secured with a D Lock inside the secure Bike store, then it is also covered by your free insurance for theft.
(Do refer to Insurance cover FAQ for more details)
When can I book for 2018/19?
We know that many students want to get their accommodation for 2018/19 sorted as soon as possible so from October 2017 you will be able to reserve your room for the following year for £1 and get your Tenancy Agreement prepared for you. Typically you will need to pay a non refundable holding fee of £299 and a £100 Tenancy Fee on 24th April so you can book your room well before this payment is due.>
If you want to be top of the list send your contact details to firstname.lastname@example.org and we will contact you as soon as rooms are released.
What Is Your Equality & Diversity Policy?
Here at CODE Students we are fully committed to embracing diversity and equality for all of our students and employees ensuring each treat individual is treated with courtesy, dignity and respect.
We have robust policies in place to ensure that no CODE Students employee or other person acting on our behalf should discriminate, in any situation against a student, directly or indirectly.
We promote a culture of equality and fairness for all and work hard to make sure all of our employees are aware of our Customer Equality and Diversity Policy, and their responsibilities under it towards our students and their guests. Should it we required or requested CODE will also make every effort to make reasonable adjustments to meet the specific needs of a student in order to eliminate any discrimination whenever it is brought to our attention.
Our commitment to our students is to create a harmonious environment free from processes, attitudes and behaviours that amount to direct discrimination, associative discrimination, discrimination by perception, indirect discrimination, harassment, victimisation and bullying. Decisive and proportionate action will be taken against any behaviour in violation of this policy.
We also expect positive behaviour from all of our students and their visitors to contribute to a harmonious environment throughout that promotes tolerance, fairness and equality.
What time is the Cafe Open?
The Cafe is open during term time from 10.00am to 7pm on weekdays and also open at weekends during busy periods. You can get a great selection of food and drinks in the Cafe or you can also click on the tab on the website and order online to pick up. You will find a varied menu and always an option for vegetarians and we'll try to cater for everyone.
There is WiFi in the Cafe and places to plug in so we are very happy if you decide to camp out and study for the day in friendly surroundings.
Your parcels are normally delivered to the Cafe and you will receive an email or text when they are available for collection but be quick because we can only store them for 14 days!
Do you have a Parcel Collection Service?
We know you are not always here for Parcel Deliveries so we are happy to accept parcels on your behalf so you never have to worry.
Your parcels are normally delivered to the Cafe for secure storage and you will receive an email or text when they are available for collection but be quick because we can only store them for 14 days!
Why do you have an onsite Police Station?
The CODE Beat Office is an initiative with our local Police Station to make sure students feel comfortable in the community and get to know the Police well so that any possessions can be registered, advice sought and a positive relationship exists helping crime prevention in the area. Our International students find the information on obtaining their visa's very helpful and overall the Beat Office presents a real deterrent to anybody considering entering the site uninvited.
When are my payments due?
Your initial Tenancy Deposit and Holding Fee is due on the 24th April or, if after that date, upon acceptance of your contract. Upon taking up your tenancy your Holding Fee becomes your Damage Deposit which is fully refundable provided your room is left in good order.
For those students who have a Guarantor then payments are broken down into 4 monthly instalments and the payment due dates are:
24th July / 24th October / 24th January / 24th April
For those students without a Guarantor then payments can be broken down into 2 instalments with 75% due on 24th July and 25% due on 24th January.
How can I make my Payments?
There are many ways you can make payment to CODE and you can choose the one that is the most suitable for you.
You can pay online via the Student Portal by debit or credit card but note there is a 2% surcharge for Credit Cards. International students can make online bank transfers via Pay To Study which is a free to use service.
If you prefer to make a domestic Bank Transfer then contact the office directly for details of our Bank Account or you are always welcome to visit the office.
Would you recommend bringing a Bike?
CODE have worked with SUSTRANS to bring these great reasons for getting on your Bike.
- Leicester has a very cycle friendly city centre as well as easy, quiet cycle routes between the two university campuses.
- You can cycle from CODE into the city centre entirely on protected cycle paths, no need to cycle with other traffic. Plus there is at least 10 miles of traffic-free cycle routes along the river and canal taking you right through the city, through the many parks and out to the countryside.
- Cycling is the easiest and fastest way to get around, and is cheaper than the bus, taxi or car. Cycling in Leicester is practical for popping to and from either uni, for food shopping, going out to the pub, or out for ride to relax and keep fit!
- You can easily plan your route using the free paper cycle maps (available at CODE and the Tourist Info Centre), or online using www.choosehowyoumove.co.uk (for really local, up-to-date travel advice) or just use googlemaps.
- There are three bike shops within half a mile of CODE, where you can buy bikes, locks, parts and get your bike fixed and maintained. Plus both universities usually run free Dr Bike bike fixing sessions throughout the year.
- There are very cheap, indoor, secure bike parks both in the Town Hall Square and at the train station where you can leave your bike and not worry about security, as well as many secure bike racks to lock to around the city centre and universities.
- There are loads of free led bike rides around the city and out to the countryside, for all levels of confidence, many start from Bede Park, right next to CODE. See http://www.leicesterspokes.org.uk and https://www.letsride.co.uk/rides (click Find a Ride and type LE3 0GH)
- And if youre REALLY into bikes theres a whole world of cycle passion you can join in with, including The Bike Lounge which happens at a Café 96 Degrees just round the corner from CODE (see http://www.facebook.com/bikeloungeleicester), and there are many more cycle events throughout the year (see http://www.facebook.com/rideleicester)
- Finally - it's cheap, easy, fun, environmentally friendly and surprisingly efficient - did you know that you can cycle 9 miles using the calories of just one apple?!
What is The Fresher's Promise?
Our Fresher's Promise means that all money paid in accordance with your contract will be fully refundable should you not be successful in gaining entry to your chosen University. We will request written proof from either your University or UCAS be emailed to email@example.com before Thursday 24th August 2018.
The Fresher Promise does not apply if you have an offer from your chosen university but choose not to accept it.
What is CODE's Fire Safety Policy?
In light of the tragic fire in London we would like to make you aware of our fire safety procedures.
Our buildings are modern, having been constructed within the last 10 years and have been designed for your safety and built by a reputable construction company. They are fully compliant with fire safety regulations and are fire risk assessed. We have strict safety procedures including:
- Weekly fire alarm bell testing
- Weekly fire panel checks
- Weekly communal fire door inspections
- Weekly call point testing
- Weekly automatic opening vent testing
- Safety Demonstration by the Leicester Fire Service at induction
- Regular fire evacuation drills
- Regular internal flat door inspections
- Fire alarms systems are subject to two service visits per year
- Monthly emergency lighting checks
How safe is my room?
Your room is very safe:
- There's both a heat & smoke detector fitted in every room for your safety.
- The communal corridors are equipped smoke detectors.
- All door entry is key fobbed and all communal spaces have CCTV.
- Our on-site staff are available at reception or patrolling the building 24 hours a day. Their job is to protect you and the building at all times.
Please take note:
- If you discover a fire, call 999 immediately and ask for the Fire Service.
- If a fire is detected, the fire alarm will activate. On hearing the alarm you must follow the instructions on the rear of your door. Do not run or stop to collect your belongings.
SOME GENERAL SAFETY TIPS...
- All entrance doors to blocks are self-closing. However please ensure that these close and lock shut at all times.
- Don't prop the doors open including fire doors
- Always carry your keys and never give them to anyone else
- Be aware of strangers on the premises if you are not sure who someone is, ask them or alert the Office or Security Team
- Lock your door when you are going out and keep it closed at other times
- Do not to leave your cooking unattended
- If you see anything suspicious, let the Office or Security Team know as soon as possible
- If your room is at ground level, or easily accessible from the ground, make sure your windows are shut before you go out.
- Windows will only tilt outwards and should not open fully.
As ever your safety and welfare is of the utmost importance to us. If you're worried about the safety of any equipment in your room or the communal areas, please contact the Office or Security Team.
Do you have Parking available?
As we are in close proximity to DMU, which is a short walk across Bede Park, and UOL there is no parking on site and it is a condition of staying at CODE that you are unable to park within a 5km radius of the site.
With the Universities and the City Centre so close by and excellent shops on nearby Narborough Rd we do not recommend bringing a vehicle at all but do suggest that you use a Bike as we have a secure Bike store and your Bike will be insured for Free.
For move in and move out we do offer managed parking arrangements for these periods only and details are communicated to you nearer the time.