The Office | CODE Coventry

The CODE Office

We're here to help

When you choose to live at CODE Coventry you can rest assured there is always someone on site.

Our main office is open 5 days a week: Monday - Saturday, 9.00am - 5:30pm. 

Outside of these times we have an on-site security team. They have their own office where they monitor the CCTV throughout the site, but also regularly patrol the complex.

Our Office Team

Led by our Accommodation Manager, Lauren, our team of sales executives are there to help with all of your queries.

Feel free to pop down to Fairfax Street (we're just behind The Hub, and next door to the Bus Station) and see us. 

The team can answer any questions you have about living with us at CODE. That could be helping with your room booking or telling you a bit more about CODE.

"Talking to Francesca reaffirmed that staff go out of their way to make you feel like you’re more than just a tenant" - Luke, tenant at CODE Coventry

"Nicole and others on the team have always been helpful with everything I've needed since the start of my tenancy. Nicole, in particular, has been an exceptional staff member and a great listener." - Seulchan, tenant at CODE Coventry

Here are some of the common things we can help with:

If you're thinking of living at CODEIf you already live at CODE
  • Payment dates and contract queries
  • How to hire our communal spaces
  • Information on room types and sizes
  • Opening times of services like parcels and the gym
  • Help on finding a guarantor if you don't have one
  • Maintenance queries and how to log them
  • Taking bookings/payments if you prefer not to do this online
  • Electricity bills and charges
  • Tours of our show flat or site
  • Printing (a small charge applies)


All you need to do is drop into our main office, call 024 76 105 106 or email

"I think all the staff are very respectful and humble. I would like to take this moment and thank Rebecca. She has not only been a sales helper but has been a friend too. She has supported me during my difficult times." - Vithusan, tenant at CODE Coventry.

"I found that Mark was the best person to give us a tour around this beautiful place. He really sealed the deal for my potential housing options for next year, and I hope to be lucky enough to get a room!" - Mollie, tenant at CODE Coventry.

In-person or online show flat viewings

Our main office is also home to our show flat. You are welcome to come and take a tour of the flat during office opening hours.

One of our team will talk you through the features and tell you a little more about CODE.

You can also ask for a personalised 1-2-1 online tour via Zoom.  Simply Request a Viewing.

Meet the rest of the team

Our Online Customer Chat Service

Our "CODE Chat Angels" are online during office hours and are used to getting all kinds of questions, so never be afraid to ask.

What's even better, many of our angels are or have been residents at CODE themselves - so they know how you're feeling and have lots of inside info! 

Jump on our website to talk to our friendly team of online chatters. Just click the prompt in the bottom right-hand corner of the screen. 

If you're thinking about living at CODE you may also find it useful to check out our FAQs page.

Our Security Team

Our team are there to keep you safe and help you out. 

They regularly patrol the site and make sure everything is secure. Plus have a mobile for emergency calls. Find out more on our Safety and security page

Our Cleaners

We have a team of in-house cleaners, who you'll see around the site Monday-Saturday. They clean the communal areas, the bin/bicycle stores, laundry room, all corridors, lifts and external areas of the complex.

They also constantly check the security of the complex including windows, lighting, lifts and doors. However, we always encourage our residents to report anything that needs addressing.