How to book

We try to make the booking process for our student accommodation as hassle-free as possible. But you might find it useful to know a bit about the process before you start.

Things to consider

What kind of room do I want?

At CODE we have different rooms to suit each budget or taste. 

Prices vary based on size and view/floor level. Some rooms sell out quickly.

Whilst we cannot guarantee a certain location, you can contact us if you have a specific request. 
 

How long do I want to stay for?

You can choose between a 48 -week or 51-week contract. The longer one helps if you want to stay over the summer. 

Because our accommodation is so affordable, your total cost can still work out cheaper than living elsewhere with a shorter contract.

How do you want to pay your bills?

  • Exclusive contract
    With this option your water and internet bills are covered but you'll be billed monthly for your electricity, based on your use.
  • Inclusive contract
    For an extra £10 per week, you can choose to go 'inclusive'. All bills are included (with a capped electricity allowance for the length of your contract).

How to book

Booking online is the quickest and easiest way to reserve your accommodation with us. But you can also book by calling us. For Coventry call 024 76 105106 or for Leicester call 0116 233 5678.

If you have any questions, we’re also happy to discuss them on the phone, or alternatively you can email or use the live chat on our website. 

Our team are used to answering lots of questions, so please ask away! We can also help if you are an International student and would like a bit more assistance with your booking.

You may find it useful to read our Terms and Conditions, which we will ask you to accept when making a booking.

Payment options

We offer three ways to pay.

  • 4 instalments: If you know someone who is a homeowner in England (including the Isle of Wight or Isle of Man), Wales or the Channel Islands, and is willing to be your Guarantor, you can pay your rent in 4 easy instalments. 
    If you are on a 4 instalment plan your payment dates will be 24th July, 24th October, 24th January, 24th April.

    If you don't have a guarantor, you may still be able to book using a company called Housing Hand, you can have a look at what they do and how it works via their website http://www.housinghand.co.uk/ but they will effectively become your guarantor for a small fee.
     
  • 2 instalments: If you do not have a Guarantor, we will split your payments into 2.  
    For a 2 instalment plan your payment dates are  24th July and 24th October. 
    This is open to all residents, but is a popular choice with EU or International students.
  • Pay in full: If you would like to pay your rent in one lump sum, that is not a problem.

The easiest way to pay is via your student portal (which is set up once you have made a booking) but we also accept payment by most leading debit/credit cards. If you prefer to pay via a bank transfer, we can also arrange this but note, your bank may charge for this service.

If you want to pay on an earlier date, or pay more than the instalment cost, you can do this. We'll need to talk to you to do this, so please contact us.

Want to book?

That's great! We can't wait to welcome you. To confirm your room, we'll ask you to complete all these steps. We'll let you know when everything is done.

1

Reserve your room: pay your refundable holding deposit


The deposit is deducted from your first rent instalment. If you are on a 4 instalment plan your payment dates will be 24th July, 24th October, 24th January, 24th April.

For a 2 instalment plan your payment dates are  24th July and 24th October.

You will need to pay your £300 Refundable Tenancy Deposit following your booking. Our team will contact you to make this payment.

2

Accept your Tenancy Agreement.


You can view a draft copy in advance. Once you receive your own copy, please read this carefully, because it is a legal binding document.

3

Return all other required documentation.


e.g. Guarantor documents. We have guidance for guarantors as well.

You will also be asked to name an Emergency Contact, sometimes referred to as 'Next of Kin'. This is usually a close relative. We ask for this in case of a major or medical emergency. 

4

Pay all outstanding costs

 

For 2021/22, you will need to pay your £300 Refundable Tenancy Deposit following your booking. Our team will contact you to make this payment asap. 
Your first rent payment on 24th July.

For "late availability" bookings, you will be asked to pay your £300 tenancy deposit and rent payment immediately.

Who is my Guarantor?

We will ask you for a Guarantor in most circumstances – this person is a homeowner in England (including the Isle of Wight or Isle of Man), Wales or the Channel Islands, who agrees to be responsible for paying any amount you owe. Because they are required to cover all rent, bills and charges if you default, this is usually a family member/close friend or a specialist guarantor company. Your guarantor can read more about Becoming a Guarantor.

If you do not have a guarantor there is an option to use a company called Housing Hand, you can have a look at what they do and how it works via their website http://www.housinghand.co.uk/

Learn more

Making a waitlist booking when 2021/22 rooms are sold out 

Our rooms are very popular and sell out fast. If the room you are interested in is sold out, you can still try to get a room by making a ‘waitlist booking’. Using the waitlist system means you get a priority booking – securing a room before it’s re-released on our website.

When you make a waitlist booking we will take all of your personal information and your credit/debit card details, but your card will not be charged until a room becomes available. (Please note: the payment will be marked as a “pending” payment by your bank or credit card provider, meaning you cannot use if for other payments).

A waitlist booking is processed automatically, so is helpful if you really don’t want to miss out on a room but can’t keep checking our website for availability.

If within 30 days there is no room available, your waitlist booking will be automatically cancelled.

Please note: There is no guarantee a room will become available, but if it does, you will receive an email confirming your booking and information on next steps. We also recommend you only make one waitlist booking, choosing your most preferred room type.

Cancelling your room

Please do contact us if you wish to cancel. We may be able to help with your issue. 

If you have already made a booking you will have accepted our Terms and Conditions which outlines the cancellation policy. 

If you change your mind upon booking, you will need to email us within 7 days from the date of your booking if you wish to cancel. Once 7 days have passed or you have accepted your online Tenancy Agreement, there is no further ‘cooling off period’. Please read the T&Cs for full details.

Still have questions?

If you need more help, try our FAQs or contact us for more information.

CODE Leicester - 0116 233 5678
CODE Coventry - 02476 105 106
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