Booking FAQs

We try to make the booking process for our student accommodation as hassle-free as possible. But you might find it useful to know a bit about the process before you start.

Things to consider

What kind of room do I want?

At CODE we have different rooms to suit each budget or taste. Prices vary based on size and view/floor level. It might be helpful to decide on your maximum budget, because some rooms sell out quickly.

How long do I want to stay for?

You can choose between a 48 -week or 51-week contract. The longer one helps if you want to stay over the summer. Because our accommodation is so affordable, your total cost can still work out cheaper than living elsewhere with a shorter contract.

Do I want electricity included or receive termly bills?

For an extra £10 per week, you can receive a capped electricity allowance for the length of your contract. This is good if you want to budget and get away from seasonal variations.

How to book

Booking online is the quickest and easiest way to reserve your accommodation with us. But you can also book by calling us. For Coventry call 024 76 105106 or for Leicester call 0116 233 5678.

If you have any questions, we’re also happy to discuss them on the phone, or alternatively you can email or use the live chat on our website.

Our team are used to answering lots of questions, so please ask away! We can also help if you are an International student and would like a bit more assistance with your booking.

Want to book?

That's great! We can't wait to welcome you. To confirm your room, we'll ask you to complete all these steps. We'll let you know when everything is done.


Reserve your room: pay your refundable holding deposit

The deposit is deducted from your first rent instalment. If you are on a 4 instalment plan you payment dates will be 24th July, 24th October, 24th January, 24th April.


Accept your Tenancy Agreement.

You can view a draft copy in advance. Once you receive your own copy, please read this carefully, because it is a legal binding document.


Return all other required documentation.

e.g. Guarantor documents. We have guidance for guarantors as well.


Pay all outstanding costs


For 2021/22 we'll ask you to pay a £300 tenancy deposit in April 2021. And your first rent payment on 24th July.

Who is my Guarantor?

We will ask you for a Guarantor in most circumstances – this person is a UK homeowner who agrees to be responsible for paying any amount you owe. Because they are required to cover all rent, bills and charges if you default, this is usually a family member/close friend or a specialist guarantor company. Your guarantor can read more about Becoming a Guarantor.

If you do not have a guarantor there is an option to use a company called Housing Hand, you can have a look at what they do and how it works via their website

Making a waitlist booking when 2021/22 rooms are sold out 

Our rooms are very popular and sell out fast. If the room you are interested in is sold out, you can still try to get a room by making a ‘waitlist booking’. Using the waitlist system means you get a priority booking – securing a room before it’s re-released on our website.

When you make a waitlist booking we will take all of your personal information and your credit/debit card details, but your card will not be charged until a room becomes available. (Please note: the £100 will be marked as a “pending” payment by your bank or credit card provider, meaning you cannot use if for other payments).

A waitlist booking is processed automatically, so is helpful if you really don’t want to miss out on a room but can’t keep checking our website for availability.

If within 30 days there is no room available, your waitlist booking will be automatically cancelled.

Please note: There is no guarantee a room will become available, but if it does, you will receive an email confirming your booking and information on next steps. We also recommend you only make one waitlist booking, choosing your most preferred room type.

If you need more help, try our FAQs or contact us for more information.