At CODE, our standards are very high, and we're proud of the quality of our fixtures and fittings.

But sometimes you might need some assistance if things don't work quite as they should.

And because we know having something go wrong can be really worrying, we have our very own on-site maintenance team, who are ready to fix any issues.

The team will put your mind at ease and make you feel comfortable while they carry out your repair.

To make it easier, you can report your maintenance issues 24/7 via your student portal.

'Dean (Maintenance) was very respectful and professional of my privacy, he was very polite in his mannerisms. Was lovely to chat to and really appreciated the effort to fix our problems in my room. Made me and my partner laugh and felt very comfortable with him. The world needs more Deans.'  -  Thea, tenant at CODE Leicester 

'Left the space clean and tidy and the problem was fixed within 30 minutes! Very polite man.' - Charley, tenant at CODE Leicester

Getting In Touch

We aim to fix any issues as quickly as we can but ask for 48 hours to fix non-urgent issues.

If you want to know about progress, you can check the status of the job via the student portal.

If we need to order parts or a specialist item, we always contact the resident to keep them informed. 

'I had a leak that needed urgent attention at 10pm, and I was really impressed with how quickly everything was handled. By 9am the next morning, the issue had already been fully fixed. A big thank you to the maintenance team for the fast response and high-quality work.'  
- Denise, tenant at CODE Leicester