FAQs

Find answers to the most common questions  we've been asked in the past.

We hope you find the answers you're looking for, but if not, don't worry.
You can ask us your query in a number of ways:

 Opening hoursCODE Fairfax Street, Coventry CODE Harper Road, CoventryCODE Leicester
Visit in personMon-Sat, 9am-5.30pmFairfax Street,
Coventry.
CV1 5GA 
 
60 Harper Road,
Coventry, 
CV1 2PU
40-46 Western Road
Leicester LE3 0GH
Phone024 76 105 106024 76 105 1060116 233 5678
Emailcoventry@codestudents.co.ukharper-road@codestudents.co.ukleicester@codestudents.co.uk
Online ChatLook for the "chat" icon in the bottom right of your screen and talk to one of our Chat Angels 
WhatsApp07599 511721

Bookings for 2024/25 are open now! The easiest way to book is online because our website shows you live availability.

A few of our room types are already sold out, but if you don't see the type of studio flat you want, you can still register your interest and let us know your budget by talking to our online chat team.

We love to show students around our accommodation and have made it super easy for you to visit:
 

  1. You can book an in-person viewing or a personalised 1-2-1 virtual tour at your chosen time and date. Simply complete our Book a Viewing Form. Please make your booking at least 24 hours before you would like your tour to take place.
    Booking slots for the tours are available:
    CODE Leicester: Monday - Saturday from 9am - 5pm 
    CODE Fairfax Street, Coventry: Monday - Friday from 9am - 5pm 
    CODE Harper Road, Coventry: Monday - Friday from 9am - 5pm 
     
  2. Just drop in during opening hours. It's always better if you book in advance, but we also welcome you to come in if you are passing by. Find details of our addresses and opening times on our Contact Us page.

Our How to Book page gives full details on the steps you will need to go through to book a room at CODE.

The easiest way is to reserve a room online with our secure booking system - but you can also call or visit our offices:

Coventry 
CODE Coventry, Fairfax Street, CV1 5RQ. 
Tel: 024 76 105 106.

Leicester
CODE Leicester, 40-46 Western Road, Leicester, LE3 0GH. 
Tel: 0116 233 5678.

You can also book a viewing and visit our show flat and tour CODE's great facilities.

The Terms and Conditions (T&Cs) set out the agreement between you and CODE Student Accommodation. It is a legal way to ensure both sides know what agreement is being entered into when a booking is made.

This is a binding contract, so we ask you to accept (tick a box) to confirm you have read and accepted the T&Cs before paying any money. You will not be able to proceed until you have ticked the box.

You can reserve your room by paying one week's rent (refundable holding deposit) online, on the phone or in the office. The deposit is deducted from your first rent instalment. 

We will then prepare a tenancy agreement for you to sign detailing the instalment dates.

Payment options

We offer three ways to pay.

  • 4 instalments: If you know someone who is a homeowner in England (including the Isle of Wight or Isle of Man), Wales or the Channel Islands  and is willing to be your Guarantor, you can pay your rent in 4 easy instalments. 
    If you are on a 4 instalment plan you payment dates will be 24th July, 24th October, 24th January, 24th April.
  • 2 instalments: If you do not have a Guarantor, we will split your payments into 2.  
    For a 2 instalment plan your payment dates are  24th July and 24th October. 
    This is a popular choice with EU or International students.
  • Pay in full: If you would like to pay your rent in one lump sum, that is not a problem.

The easiest way to pay is via your student portal (which is set up once you have made a booking) but we also accept payment by most leading debit/credit cards. If you prefer to pay via a bank transfer, we can also arrange this but note, your bank may charge for this service.

Booking after 25 April? You will need to pay your £400 Refundable Tenancy Deposit following your booking. Our team will contact you to make this payment asap.

We have student accommodation at two sites in Coventry to suit every need and budget. Plus you'll get 24/7 security, free gym and fitness and free social events. 

The main difference is the type of rooms at each site: 
 

  1. Studio flats in Fairfax Street, Coventry
    All of our 1,206 student rooms have their own kitchen and bathroom, a full-sized double bed, and a range of other great features. 
    Choose between standard rooms and penthouse deluxe studios with stunning city views.
     
  2. En-suite rooms with flat share in Harper Road, Coventry 
    Live with between 3 and 6 other students. 
    All of our rooms at Harper Road have their own bathroom. Choose your room size and request how many other students you'd like to share your kitchen and lounge with.

You may already know which block you want to stay in and which floor you want to be on. Whilst we cannot guarantee a certain location, we can try our best to accommodate your request. 

The easiest way to do this is to fill in the 'special requests' field if you book on our website. Or you can speak to our online Chat Angels, who can talk you through the best options.

You can also call the office (Leicester - 0116 233 5678 or Coventry - 02476 105 106) and book over the phone.

If you want to live next door to a specific person, please let us know as soon as possible. We cannot guarantee a certain location but we will do our best to try and locate you next to each other or on the same corridor. Please note, for data protection purposes we will ask you to both confirm this request.

The easiest way to do this is to fill in the 'special requests' field if you book on our website. Or you can speak to our online Chat Angels, who can talk you through the best options.

You can also call the office (Leicester - 0116 233 5678 or Coventry - 02476 105 106) and book over the phone.

CODE is offering £100 cashback or credit when you refer a friend

(does not apply to Classic Studios at CODE Fairfax Street)

  • One tenant can refer as many friends as they want!
  • The bookings do not have to be for the same building i.e. CODE Fairfax Street tenants can refer a friend to CODE Harper Road.
  • If the The current tenant will receive £100 in cash (transferred to their bank account) unless they have debt, in which case the £100 will taken off their debt as a credit, per friend who successfully completes their booking.
  • The student needs to have added their bank account details to their TCAS account

Each friend they refer will also receive a £100 credit on their account for 24/25.
 

How it works

  1. The current tenant should get their friend to mention their full name and room number when booking.
  2. The “new booking” student (the person being referred) should mention the current tenant when booking in person/chat/phone or write their name in an email, or include it in the special requests if booking online.
  3. Once the “new booking” has paid their holding deposit and is marked as a "Complete Booking", the payment will be made to the current tenant for the referral and the £100 credit added for the new booking.
  4. CODE's decision on the eligibility of all referrals/new bookings will be final

If you book a room for September 2024 (and have a payment option with a guarantor) you can use our CODE Coventry or Leicester gym for free now before you move in!

That's up to 9 free months of gym membership!  

All you need to do is complete your booking and then call into our CODE Office. Our helpful staff will give you a fob which you can use to gain access to the entrance and gym.

T&Cs
1) You must have booked a room for 2024/25 and paid your holding deposit to qualify.

2) Only students who have a Guarantor are eligible for this offer.

3) Your booking must be complete i.e. your one week’s holding deposit has been paid and paperwork, including the Guarantor Agreement, has been completed.

4) If you cancel your booking, you will be asked to return your fob to the CODE office, either in person or by recorded post.

5) If you lose your fob, you must notify us immediately. Lost fobs will be charged at our standard rate of £20.

6) By receiving your fob, you agree to use the CODE gym respectfully and take full responsibility for any damages that may occur due to misuse. CODE will be reimbursed the total cost of repairing any damages caused by misuse.

We sometimes have a few studios available where you can move in immediately - and stay until the end of the current academic year.

If you want to live with us for the rest of the 2020-23 academic year, simply browse the ‘late availability’ section of the website. 

CODE Coventry Visit the Late Availability page
CODE LeicesterVisit the Late Availability page

CODE Coventry

If you are looking to live at CODE Coventry, you will be able to move in from 09/09/2024.

CODE Leicester

If you are looking to live at CODE Leicester, you will be able to move in from 08/09/2024. 

Our studios are designed for individuals but in some of our rooms, we may be able to consider dual occupancy. Please note this only applies to certain room types on each site.

CODE Fairfax Street, Coventry

Coventry rooms that allow dual occupancy: Corner Deluxe Studio, Extra Large Deluxe Studio, Penthouse Deluxe Studio, Penthouse Deluxe Studio with City View, Penthouse Large Deluxe Studio.

Please contact us to discuss your needs further:
Coventry
Tel: 02476 105 106
Email: coventry@codestudents.co.uk

CODE Harper Road, Coventry 

Harper Road studios that allow dual occupancy: Gold Large Studio, Gold Extra Large Studio and Gold Super Large Studio.

Please contact us to discuss your needs further: 

Harper Road

Tel: 02476 105 106
Email: harper-road@codestudents.co.uk 

CODE Leicester

Leicester rooms that allow dual occupancy: 

  • Gold Penthouse City Studio - Floor 9 (from £185 per week)
  • Gold Penthouse River Studio - Floor 9 (from £185 per week)
  • Gold Extra-Large City Studio, Floors G-4 (from £185 per week)
  • Gold Extra-Large Courtyard Studio, Floors G-4 (from £185 per week)
  • Silver Super-Large City Studio, Floors 2-4 (from £179 per week)
  • Silver Super-Large Courtyard Studio, Floors G-2 (from £179 per week)
  • Gold Super-Large City Studio (from £189 per week)

    Leicester
    Tel: 0116 233 5678
    Email: leicester@codestudents.co.uk

    Please note: in dual occupancy rooms only one occupant will accept the Tenancy Agreement and be responsible for the room. 
    This means the named occupant on the contract must sign a hard copy of the contract in our office before any keys can be handed out. 
    CODE cannot be held accountable for any dispute among dual occupancy tenants.

Unfortunately, we are unable to hold any rooms without a holding deposit of one week's rent being taken. 

If you booked your room and you were to change your mind, you would be entitled to a refund of your holding deposit within 7 days of booking and as long as you have not signed your tenancy agreement. 

In a Standard Studio we provide you with a bed, armchair, TV, desk & desk chair, double wardrobes, a full long length mirror, black out curtains, oven & hob, fridge/freezer, microwave, ample storage facilities, double shower, heated towel rail and all other bathroom amenities. 

In a Deluxe Studio we provide you with a bed, sofa, TV, desk & desk chair, triple wardrobes, a full long length mirror, black out curtains, oven & hob, fridge/freezer, microwave, ample storage facilities, double shower, heated towel rail and all other bathroom amenities. 

The main difference between the two room styles in that you get an armchair and a double wardrobe in a Standard Studio, whereas you get a sofa and a triple wardrobe in a Deluxe Studio.

The main differences between gold and silver studios in CODE Leicester Student Accommodation is the following:

Features  

Gold Studios  

 

Silver Studios 

 

 

Wardrobe  

 

Triple (Double in Gold Compact Studio) 

 

Triple 

 

Seating 

 

Double Leather Sofa (Single in Gold Compact Studio)

 

Double Leather Sofa 

 

 

Location 

 

 

Newer part of the complex 

 

 

 

 

TV Size 

 

 

Guaranteed 32” flat screen tv 

 

 

19” to 32” TV (sizes vary by room) 

 

 

Windows 

 

 

Wider opening, extra ventilation, grey curtains 

 

 

Slim opening, red curtains 

CODE Students conforms with the ANUK National Code of Standards for Student Accommodation.

What are the advantages of living in a building covered by the National Code of Standards?

  • Best practice in day to day management is supported and recognised;
  • Your contract is clearly written, stating what you are paying for and how much your rent is, with reasonable terms and no hidden costs;
  • Your accommodation is fully prepared for you when you arrive to take up residence;
  • Your accommodation meets with a set of nationally recognised standards in respect of service provision, furniture and fittings;
  • All repairs and maintenance are carried out within agreed timescales
  • Your building will meet with required health and safety standards
  • If a deposit is charged, it will be lodged at an appropriate Deposit Scheme and it will be returned to you promptly at the end of the year or you will be given a clear explanation of why a deduction has been made;
  • You will be given information to explain what management routines are followed in the buildings;
  • A set and accountable procedure for dealing with any disputes or complaints will be in operation.  For more info on ANUK please visit http://www.anuk.org.uk

CODE offers 2 contract lengths depending on your preference, we currently offer 48-week contracts and 51-week contracts. 

The longer one helps if you want to stay over the summer. Because our accommodation is so affordable, your total cost can still work out cheaper than living elsewhere with a shorter contract.

However, we may also have some "late availability" rooms where you can move in immediately. These often have shorter contract lengths.

If you want to know more about these or have any further questions regarding contracts, please do not hesitate to contact the relevant CODE team:

  • Coventry: Call 02476105106 or email coventry@codestudents.co.uk
  • Leicester: Call 0116 233 5678 or email  leicester@codestudents.co.uk, and we will be happy to answer any questions.

Yes, we offer accommodation for students from other universities who are on placement. Our student accommodation is open to all students, regardless of the university they attend. Here at CODE, we believe in providing a comfortable, safe, and supportive living environment that caters to the needs of all our students. 

Depending on the length of your placement, you can rebook the same room year on year. CODE offers 2 contract lengths; 48-week contracts and 51-week contracts.

The longer one helps if you want to stay over the summer. Because our accommodation is so affordable, your total cost can still work out cheaper than living elsewhere with a shorter contract.

Yes, you can renew your contract every year for the same room for up to three years. With up to 4 weeks free rent if you are on a 48 week contract.
If you book the same room, there is no need to move out over the Summer or move your belongings.

 However, if you book a different room the following year, you would need to move out for the summer and return to the new room.

Included in the Rent is

  • Water
  • Internet Bills. Internet speeds are up to 200mpbs wired and uploads/downloads are unlimited.

For electricity, you can either go exclusive where you are billed monthly, or for a package which is £15 extra per week and includes a set number of units. Read more:

Contract choices and bills at CODE Coventry

Contract choices and bills at CODE Leicester

Our rooms are very popular and sell out fast. If the room you are interested in is sold out, you can sometimes make a ‘waitlist booking’. 

When waitlist bookings are live they will show in the dropdown menu of the room booking page. If you do not see a waitlist booking option, this means it is not currently available.

Using the waitlist system means you get a priority booking – securing a room before it’s re-released on our website.

When you make a waitlist booking, we will take all your personal information and your credit/debit card details, but your card will not be charged until a room becomes available. However, the holding deposit (equivalent to one week's rent) will be marked as a “pending” payment by your bank or credit card provider, meaning you cannot use it for other payments. 

A waitlist booking is processed automatically, so is helpful if you really don’t want to miss out on a room but can’t keep checking our website for availability. We will then contact you to make other payments, and you can decide how to pay these.

If within 30 days there is no room available, your waitlist booking will be automatically cancelled.

Please note: There is no guarantee a room will become available, but if it does, you will receive an email confirming your booking and information on next steps. We also recommend you only make one waitlist booking, choosing your most preferred room type.

Waitlist bookings should not be used by students who already have a booking with CODE. If you do want to change your room type, please contact us for options.

Our website advertises the “live availability” of rooms. If a room is available, you can book it immediately.

But to help, we also offer waitlist bookings on a limited number of sold-out rooms. These only appear when a room is sold out. So if you don't see this option, it's because we still have rooms available.

Why go for a waitlist booking? 
A waitlist booking is great if you don’t want to keep checking the website but it is not a guaranteed, completed, or confirmed booking. Someone would need to decide to cancel their room first for a waitlist booking to become available. 

Because we do not know when or if this will happen, we leave it up to you on whether to make a “live” (guaranteed) booking or waitlist one. It’s important to remember,  we also allocate students into waitlist rooms based on your position on the waitlist and a waitlist booking expires after 30 days. 

So if you are low on a waitlist booking – or a room doesn’t become available – you could end up with no room at all. We ask everyone to consider whether they want to book a “live” room or make a waitlist booking and take the chance another option pay become available. 

If you have booked a room, but you haven't signed your tenancy agreement yet, we may be able to look at changing your room type for you. If you wished to do so, you need to contact the office who will look into it for you.

If you have already signed your tenancy agreement, you would need go through the process of cancelling your booking and following the cancellation procedure. Please refer to the next FAQ for more information on cancelling your booking.

How much we can help will depend on the timing and the circumstances of your cancellation.

If you have made a booking you will have accepted our Terms and Conditions which outlines the cancellation policy. 
You will need to email us within 7 days from the date of your booking if you wish to cancel. Once 7 days have passed or you have accepted your online Tenancy Agreement, there is no further ‘cooling off period’. Please read the T&Cs for full details.

If you have signed your Tenancy Agreement (view a draft Tenancy Agreement) you will be charged an Early Termination Fee. The exact amount will depend on when you are cancelling.

You need to get in touch and tell us straight away if you wish to cancel.

CODE welcomes students from their very first year at University through to their very last, which is why we have a wide and diverse range of students within the CODE community.

If it is your first year at University and you want to enjoy studio accommodation with your own bathroom and kitchen, then CODE Leicester or CODE Fairfax Street, Coventry are definitely for you.

If you would like your own room (with a private bathroom) but want to share a kitchen and lounge with other students, our en-suite rooms at CODE Harper Road, Coventry, would be a great choice.

Plus with our free gym, communal areas, and a host of free social and fitness events, there are plenty of chances to meet new people and new friends.  

Our Fresher's Promise means that all money you have paid for your contract will be fully refundable if you do not meet the conditions of your University Offer (for example you do not get the grades needed) and you no longer have a place*. 

This applies if you are starting a new course - including undergraduate degrees (including Top-up degrees) and Postgraduate/Masters degrees. It does not count towards a continuing course (for example going from year 2 to year 3).

All we ask is that you email the relevant communication from UCAS and/or your University before Friday 23rd August 2024. The evidence you provide must clearly show the date you accepted the offer and the date and details of the rejection.

*Please note:

  • You must already have a confirmed offer from your university (and have accepted this offer as your first choice, sometimes referred to as your "Firm" choice) when you book for the Fresher's Promise to apply.
  • If your place has been withdrawn as a result of any breach of the university’s Code of Conduct regarding behaviour – or as a result of a potential or actual breach of the conditions contained within the tenancy agreement – this offer will not apply.

We can see if it's possible for you to be able to check in early, but this is not something we can guarantee as it depends on whether the current tenant has left and all cleaning/decorating has been completed.

It is best to contact the office or our live chat function nearer the time of your desired check in and we will see what we can do for you.

You can buy all your bed linen and other items from http://www.unikitout.com/collections/code and be sure to use CODE20 at checkout to secure 10% discount.

If you choose to place an order you can benefit from your items being delivered to CODE in time for your arrival for free when you spend over £50.

You need to be covered by a TV Licence to watch or record programs if you:

  • watch or record TV on any channel (e.g. ITV, 4, Dave, BBC Two, Sky One)
  • watch TV live on any streaming service (e.g. ITV Hub, Amazon Prime Video, Now, All 4, YouTube, Sky Go)
  • watch BBC iPlayer

This will cost £159, more information and how to purchase can be found here

We have a dedicated onsite maintenance department who you can contact directly during your time at CODE to efficiently resolve any problems that you may have. 

They will endeavour to address problems at no extra cost to yourself. 

In the first instance you can notify us via your Student Portal, visit the office or call directly the relevant CODE team on 02476105106 (Coventry) or 0116 233 5678 (Leicester).

We have plenty of secure Bike storage within both of our gated complexes. For you own peace of mind, provided your Bike is secured with a D Lock inside the secure Bike store, then it is also covered by your free insurance for theft.

We know you are not always here for parcel deliveries so we are happy to accept parcels on your behalf so you never have to worry.

You will receive an email when your parcels are available for collection. But please try and collect your parcel in 14 days. 

If you cannot collect your parcel due to Covid-restrictions or not being at uni, we will keep your parcel for you. There is no need to contact us.

 

The CODE Beat Office is an initiative with our local Police Station to make sure students feel comfortable in the community and get to know the Police well.

It's a great way for our students to find out advice and help with crime prevention in the area. 

The Beat Office also presents a real deterrent to anybody considering entering the site uninvited.

Absolutely!

Here's some great reasons for getting on your Bike.

  1. Leicester has a very cycle friendly city centre as well as easy, quiet cycle routes between the two university campuses.
  2. You can cycle from CODE into the city centre entirely on protected cycle paths, no need to cycle with other traffic. Plus there is at least 10 miles of traffic-free cycle routes along the river and canal taking you right through the city, through the many parks and out to the countryside.
  3. Cycling is the easiest and fastest way to get around, and is cheaper than the bus, taxi or car. Cycling in Leicester is practical for popping to and from either uni, for food shopping, going out to the pub, or out for ride to relax and keep fit!
  4. You can easily plan your route using the free paper cycle maps (available at CODE and the Tourist Info Centre), or online using www.choosehowyoumove.co.uk (for really local, up-to-date travel advice) or just use googlemaps.
  5. There are three bike shops within half a mile of CODE, where you can buy bikes, locks, parts and get your bike fixed and maintained.
  6. There are very cheap, indoor, secure bike parks both in the Town Hall Square and at the train station where you can leave your bike and not worry about security, as well as many secure bike racks to lock to around the city centre and universities.
  7. There are loads of free led bike rides around the city and out to the countryside, for all levels of confidence, many start from Bede Park, right next to CODE. See http://www.leicesterspokes.org.uk and https://www.letsride.co.uk/rides (click ‘Find a Ride’ and type LE3 0GH)
  8. Finally - it's cheap, easy, fun, environmentally friendly and surprisingly efficient - did you know that you can cycle 9 miles using the calories of just one apple?!

Our buildings are fully compliant with fire safety regulations and are fire risk assessed. We have strict safety procedures including; 

  • Weekly Fire Testing – Carried out every Wednesday Afternoon
  • Daily Fire Panel Checks
  • Weekly Health & Safety Audits
  • Monthly Fire Door inspections
  • Monthly Emergency Light checks
  • Bi-Annual Fire Alarm Servicing
  • Regular Fire Evacuation Drills
  • Regular internal flat door inspections
  • Safety Demonstration by Leicester Fire & Rescue and West Midlands Fire & Rescue

How safe is my room?

Your room is very safe:

  • There's both a heat & smoke detector fitted in every room for your safety.
  • The communal corridors are equipped smoke detectors.
  • All door entry is key fobbed and all communal spaces have CCTV.
  • Our on-site staff are available at reception or patrolling the building 24 hours a day. Their job is to protect you and the building at all times.

Please take note:

  • If you discover a fire, call 999 immediately and ask for the Fire Service.
  • If a fire is detected, the fire alarm will activate. On hearing the alarm you must follow the instructions on the rear of your door. Do not run or stop to collect your belongings.

SOME GENERAL SAFETY TIPS...

  • All entrance doors to blocks are self-closing. However please ensure that these close and lock shut at all times.
  • Don't prop the doors open including fire doors
  • Do not to leave your cooking unattended
  • If you see anything suspicious, let the Office or Security Team know as soon as possible

As ever your safety and welfare is of the utmost importance to us. If you're worried about the safety of any equipment in your room or the communal areas, please contact the Office or Security Team.

As we are in close proximity to the universities, which are only a short walk away there is no parking on site.

With the Universities and the City Centre so close by and excellent shops nearby we do not recommend bringing a vehicle at all but do suggest that you use a Bike as we have a secure Bike store and your Bike will be insured for Free.

For move in and move out we do offer managed parking arrangements for these periods only and details are communicated to you nearer the time.