Find answers to the most common questions  we've been asked in the past.

We hope you find the answers you're looking for, but if not, don't worry.
You can ask us your query in a number of ways:

 Open hoursCODE CoventryCODE Leicester
024 76 105 1060116 233 5678
Online Chat9am-5.30pm: Monday, Tuesday, Friday* and Saturday
9am - 7pm: Wednesday
9am-8pm: Thursday
Noon-4pm: Sunday
*open until 10pm on select Fridays
Look for the "chat" icon in the bottom right of your screen and talk to one of our Chat Angels 
WhatsApp07599 511721

If you already live at CODE we'll give you the chance to book your room before anyone else. We'll contact you in November 2021 to see if you would like to stay the following year.

The majority of our other rooms are released on the 1st December 2021... although select rooms may be available earlier.

We recommend you sign up to our newsletter and be the first to hear when we open our bookings for the 2022 academic year:

Register for CODE Coventry >>

Register for CODE Leicester >>

Our How to Book page gives full details on the steps you will need to go through to book a room at CODE.

The easiest way is to reserve a room online with our secure booking system - but you can also call or visit our offices:

CODE Coventry, Fairfax Street, CV1 5RQ. 
Tel: 024 76 105 106.

CODE Leicester, 40-46 Western Road, Leicester, LE3 0GH. 
Tel: 0116 233 5678.

At each site you will be able to visit our show flat and fill in a reservation form with our sales team.

You can reserve your room by paying one week's rent (refundable holding deposit) online, on the phone or in the office. The deposit is deducted from your first rent instalment. 

We will then prepare a tenancy agreement for you to sign detailing the instalment dates.

Payment options

We offer three ways to pay.

  • 4 instalments: If you know someone who is a homeowner in England (including the Isle of Wight or Isle of Man), Wales or the Channel Islands  and is willing to be your Guarantor, you can pay your rent in 4 easy instalments. 
    If you are on a 4 instalment plan you payment dates will be 24th July, 24th October, 24th January, 24th April.
  • 2 instalments: If you do not have a Guarantor, we will split your payments into 2.  
    For a 2 instalment plan your payment dates are  24th July and 24th October. 
    This is a popular choice with EU or International students.
  • Pay in full: If you would like to pay your rent in one lump sum, that is not a problem.

The easiest way to pay is via your student portal (which is set up once you have made a booking) but we also accept payment by most leading debit/credit cards. If you prefer to pay via a bank transfer, we can also arrange this but note, your bank may charge for this service.

Booking after 25 April? You will need to pay your £300 Refundable Tenancy Deposit following your booking. Our team will contact you to make this payment asap.

The Terms and Conditions (T&Cs) set out the agreement between you and CODE Student Accommodation. It is a legal way to ensure both sides know what agreement is being entered into when a booking is made.

This is a binding contract, so we ask you to accept (tick a box) to confirm you have read and accepted the T&Cs before paying any money. You will not be able to proceed until you have ticked the box.

You may already know which block you want to stay in and which floor you want to be on. Whilst we cannot guarantee a certain location, we can try our best to accommodate your request. 

The best way to discuss your location is to the call the office (Leicester - 0116 233 5678 or Coventry- 02476 105 106) and book over the phone. If you choose to book online and you have a preference on your location, please contact the office to make this request. Our offices are open Monday - Saturday 9am - 5.30pm.

If you want to live next door to a specific person, please let us know as soon as possible. We cannot guarantee a certain location but we will do our best to try and locate you next to each other or on the same corridor. Please note, for data protection purposes we will ask you to both confirm this request.

The best way to discuss this is to the call the office (Leicester - 0116 233 5678 or Coventry- 02476 105 106). If you choose to book online, please contact the office as soon as possible to make this request. You can email coventry@codestudents.co.uk or leicster@codestudents.co.uk

Our offices are open Monday - Saturday 9am - 5.30pm.

If you book a room for September 2022 (and have a payment option with a guarantor) you can use our CODE Coventry gym for free now before you move in!

That's up to 9 free months of gym membership!  

All you need to do is complete your booking and then call into our CODE Office. Our helpful staff will give you a fob which you can use to gain access to the entrance and gym.

1) You must have booked a room for 2022/23 and paid your holding deposit to qualify.

2) Only students who have a Guarantor are eligible for this offer.

3) Your booking must be complete i.e. your one week’s holding deposit has been paid and paperwork, including the Guarantor Agreement, has been completed.

4) If you cancel your booking, you will be asked to return your fob to the CODE office, either in person or by recorded post.

5) If you lose your fob, you must notify us immediately. Lost fobs will be charged at our standard rate of £20.

6) By receiving your fob, you agree to use the CODE gym respectfully and take full responsibility for any damages that may occur due to misuse. CODE will be reimbursed the total cost of repairing any damages caused by misuse.

We have a few studios available where you can move in immediately - and stay until August/September 2021.

If you want to live with us for the rest of the 2020-21 academic year, simply browse the ‘late availability’ section of the website. We have rooms to suit all budgets. Simply browse the options and book the room that’s right for you. 

CODE Coventry Visit the Late Availability pageRooms available until the beginning or end of August 2021.
CODE LeicesterVisit the Late Availability pageRooms available until the middle of August / beginning of September 2021.

CODE Coventry

If you are looking to live at CODE Coventry, you will be able to move in from 10/09/2022.

CODE Leicester

If you are looking to live at CODE Leicester, you will be able to move in from 09/09/2022. 

Our studios are designed for individuals but in some of our rooms we may be able to consider dual occupancy. Please note this only applies to certain rooms types on each site.


Coventry rooms that allow dual occupancy: Corner Deluxe Studio, Extra Large Deluxe Studio, Penthouse Deluxe Studio, Penthouse Deluxe Studio with City View, Penthouse Large Deluxe Studio.

Please contact us to discuss your needs further:
Tel: 02476 105 106
Email: coventry@codestudents.co.uk


Leicester rooms that allow dual occupancy: 

  • Extra Large Deluxe Studio
  • Super Large Deluxe Studio
  • Superior Large Deluxe Studio with City View
  • Superior Extra Large Deluxe Studio
  • Superior Penthouse Deluxe Studio
  • Superior Penthouse Large Deluxe Studio.

    Tel: 0116 233 5678
    Email: leicester@codestudents.co.uk

    Please note: in dual occupancy rooms only one occupant will accept the Tenancy Agreement and be responsible for the room. 
    This means the named occupant on the contract must sign a hard copy of the contract in our office before any keys can be handed out. 
    CODE cannot be held accountable for any dispute among dual occupancy tenants.

Unfortunately, we are unable to hold any rooms without a holding deposit of one week's rent being taken. 

If you booked your room and you were to change your mind, you would be entitled to a refund of your holding deposit within 7 days of booking and as long as you have not signed your tenancy agreement. 

In a Standard Studio we provide you with a bed, armchair, TV, desk & desk chair, double wardrobes, a full long length mirror, black out curtains, oven & hob, fridge/freezer, microwave, ample storage facilities, double shower, heated towel rail and all other bathroom amenities. 

In a Deluxe Studio we provide you with a bed, sofa, TV, desk & desk chair, triple wardrobes, a full long length mirror, black out curtains, oven & hob, fridge/freezer, microwave, ample storage facilities, double shower, heated towel rail and all other bathroom amenities. 

The main difference between the two room styles in that you get an armchair and a double wardrobe in a Standard Studio, whereas you get a sofa and a triple wardrobe in a Deluxe Studio.

CODE Students conforms with the ANUK National Code of Standards for Student Accommodation.

What are the advantages of living in a building covered by the National Code of Standards?

  • Best practice in day to day management is supported and recognised;
  • Your contract is clearly written, stating what you are paying for and how much your rent is, with reasonable terms and no hidden costs;
  • Your accommodation is fully prepared for you when you arrive to take up residence;
  • Your accommodation meets with a set of nationally recognised standards in respect of service provision, furniture and fittings;
  • All repairs and maintenance are carried out within agreed timescales
  • Your building will meet with required health and safety standards
  • If a deposit is charged, it will be lodged at an appropriate Deposit Scheme and it will be returned to you promptly at the end of the year or you will be given a clear explanation of why a deduction has been made;
  • You will be given information to explain what management routines are followed in the buildings;
  • A set and accountable procedure for dealing with any disputes or complaints will be in operation.  For more info on ANUK please visit http://www.anuk.org.uk/LargeCode

CODE offers 2 contract lengths depending on your preference, we currently offer 48 week contracts and 51 week contracts. 

The longer one helps if you want to stay over the summer. Because our accommodation is so affordable, your total cost can still work out cheaper than living elsewhere with a shorter contract.

However, we may also have some "late availability" rooms where you can move in immediately. These often have shorter contract lengths.

If you want to know more about these, or have any further questions in regard to contracts, please do not hesitate to contact the relevant CODE team:

  • Coventry: Call 02476105106 or email coventry@codestudents.co.uk 
  • Leicester: Call 0116 233 5678 or email  leicester@codestudents.co.uk, and we will be happy to answer any questions.

Included in the Rent is

  • Water
  • Internet Bills. Internet speeds are up to 200mpbs wired and downloads are unlimited.

For electricity you can either go exclusive where you pay the bill yourself, or inclusive which is £10 extra per week for an allowance. Read more:

Contract choices and bills at CODE Coventry

Contract choices and bills at CODE Leicester

Our rooms are very popular and sell out fast. If the room you are interested in is sold out, you can make a ‘waitlist booking’. Using the waitlist system means you get a priority booking – securing a room before it’s re-released on our website.

When you make a waitlist booking, we will take all your personal information and your credit/debit card details, but your card will not be charged until a room becomes available. However, the holding deposit (equivalent to one week's rent) will be marked as a “pending” payment by your bank or credit card provider, meaning you cannot use it for other payments. 

A waitlist booking is processed automatically, so is helpful if you really don’t want to miss out on a room but can’t keep checking our website for availability. We will then contact you to make other payments, and you can decide how to pay these.

If within 30 days there is no room available, your waitlist booking will be automatically cancelled.

Please note: There is no guarantee a room will become available, but if it does, you will receive an email confirming your booking and information on next steps. We also recommend you only make one waitlist booking, choosing your most preferred room type.

Waitlist bookings should not be used by students who already have a booking with CODE. If you do want to change your room type, please contact us for options.

Our website advertises the “live availability” of rooms. If a room is available, you can book it immediately.

But to help, we also offer waitlist bookings on a limited number of sold out rooms.These only appear when a room is sold out. So if you don't see this option, it's because we still have rooms available.

Why go for a waitlist booking? 
A waitlist booking is great if you don’t want to keep checking the website but it is not a guaranteed, completed or confirmed booking. Someone would need to decide to cancel their room first for a waitlist booking to become available. 

Because we do not know when or if this will happen, we leave it up to you on whether to make a “live” (guaranteed) booking or waitlist one. It’s important to remember,  we also allocate students into waitlist rooms based on your position on the waitlist and a waitlist booking expires after 30 days. 

So if you are low on a waitlist booking – or a room doesn’t become available – you could end up with no room at all. We ask everyone to consider whether they want to book a “live” room or make a waitlist booking and take the chance another option pay become available. 

If you have booked a room, but you haven't signed your tenancy agreement yet, we may be able to look at changing your room type for you. If you wished to do so, you need to contact the office who will look into it for you.

If you have already signed your tenancy agreement, you would need go through the process of cancelling your booking and following the cancellation procedure. Please refer to the next FAQ for more information on cancelling your booking.

How much we can help will depend on the timing and the circumstances of your cancellation.

If you have made a booking you will have accepted our Terms and Conditions which outlines the cancellation policy. 
You will need to email us within 7 days from the date of your booking if you wish to cancel. Once 7 days have passed or you have accepted your online Tenancy Agreement, there is no further ‘cooling off period’. Please read the T&Cs for full details.

If you have signed your Tenancy Agreement (view a draft Tenancy Agreement) you will be charged an Early Termination Fee. The exact amount will depend on when you are cancelling.

You need to get in touch and tell us straight away if you wish to cancel.

The safety of our residents and staff is our upmost priority, so we have changed a number of things on site to make us Covid-19 secure. This includes extra cleaning of high traffic areas, materials promoting the 'hands, face, space' advice and other changes requested by Government.

However, we are confident that any student who is living with us can still have a great experience. Our accommodation consists of self-contained studio flats – and not clusters with shared kitchens/ lounge – so it’s easier to adhere to social distancing rules.

Plus, we have made it our mission to make sure we are protecting our students' physical and mental well-being in this unprecedent times. We've moved our social and fitness activities online and put in place a new series of welfare events, such as meditation sessions and support groups.

And we're proud to say the positive impact our work has been highlighted in the national research "Student Accommodation through Lockdown".

CODE welcomes students from their very first year at University through to their very last, which is why we have a wide and diverse range of students within the CODE community.

If it is your first year at University and you want to enjoy studio accommodation with your own bathroom and kitchen, we are definitely for you.

Plus with our free gym, communal areas, and a host of free social and fitness events, there are plenty of chances to meet new people and new friends.  

Our Fresher's Promise means that all money you have paid for your contract will be fully refundable if you do not meet the conditions of your University Offer (for example you do not get the grades needed) and you no longer have a place*. 

This applies to undergraduate degrees (including Top-up degrees) and Postgraduate/Masters degrees.

All we ask is that you email the relevant communication from your University before Friday 26th August 2022.

*Please note:

  • You must already have a confirmed offer from your university (and have accepted this offer as your first choice, sometime referred to as your "Firm" choice) when you book for the Fresher's Promise to apply.
  • If your place has been withdrawn as a result of any breach of the university’s Code of Conduct regarding behaviour – or as a result of a potential or actual breach of the conditions contained within the tenancy agreement – this offer will not apply.

Upon completing your paperwork you will receive a contract which will provide you with your move in dates and your payment instalment dates. 

However, should you be in any doubt please contact the relevant CODE team.

We can see if it's possible for you to be able to check in early, but this is not something we can guarantee as it depends on whether the current tenant has left and all cleaning/decorating has been completed.

It is best to contact the office or our live chat function nearer the time of your desired check in and we will see what we can do for you.

You can buy all your bed linen and other items from http://www.unikitout.com/collections/code and be sure to use CODE20 at checkout to secure 10% discount.

If you choose to place an order you can benefit from your items being delivered to CODE in time for your arrival for free when you spend over £50.

You will need to purchase a TV license if you want to watch any live TV or anything from the BBC, this includes BBC iplayer. This covers live TV watched on your in-room TV, your laptop or another device. 

This will cost £157.50, more information and how to purchase can be found here

We have a dedicated onsite maintenance department who you can contact directly during your time at CODE to efficiently resolve any problems that you may have. 

They will endeavour to address problems at no extra cost to yourself. 

In the first instance you can notify us via your Student Portal, visit the office or call directly the relevant CODE team on 02476105106 (Coventry) or 0116 233 5678 (Leicester).

We have plenty of secure Bike storage within both of our gated complexes. For you own peace of mind, provided your Bike is secured with a D Lock inside the secure Bike store, then it is also covered by your free insurance for theft.

Our Leicester site has a Cafe that is open during term time from 11.30am to 8pm Monday-Saturday, for CODE residents and emergency services only (please check the Cafe page for seasonal opening hours).

You can get a great selection of food and drinks in the Cafe or you can also order by phone to pick up. You will find a varied menu and always an option for vegetarians and we'll try to cater for everyone.

There is WiFi in the Cafe and places to plug in if you decide to camp out and study for the day in the friendly surroundings.

We know you are not always here for parcel deliveries so we are happy to accept parcels on your behalf so you never have to worry.

Your parcels are normally delivered to the Cinema in Leicester and the CODE  Security/Parcel Office in Coventry for secure storage.

You will receive an email when your parcels are available for collection. But please try and collect your parcel in 14 days. 

If you cannot collect your parcel due to Covid-restrictions or not being at uni, we will keep your parcel for you. There is no need to contact us.


The CODE Beat Office (at our Leicester site only) is an initiative with our local Police Station to make sure students feel comfortable in the community and get to know the Police well.

It's a great way for our students to find out advice and help with crime prevention in the area. 

The Beat Office also presents a real deterrent to anybody considering entering the site uninvited.


Here's some great reasons for getting on your Bike.

  1. Leicester has a very cycle friendly city centre as well as easy, quiet cycle routes between the two university campuses.
  2. You can cycle from CODE into the city centre entirely on protected cycle paths, no need to cycle with other traffic. Plus there is at least 10 miles of traffic-free cycle routes along the river and canal taking you right through the city, through the many parks and out to the countryside.
  3. Cycling is the easiest and fastest way to get around, and is cheaper than the bus, taxi or car. Cycling in Leicester is practical for popping to and from either uni, for food shopping, going out to the pub, or out for ride to relax and keep fit!
  4. You can easily plan your route using the free paper cycle maps (available at CODE and the Tourist Info Centre), or online using www.choosehowyoumove.co.uk (for really local, up-to-date travel advice) or just use googlemaps.
  5. There are three bike shops within half a mile of CODE, where you can buy bikes, locks, parts and get your bike fixed and maintained.
  6. There are very cheap, indoor, secure bike parks both in the Town Hall Square and at the train station where you can leave your bike and not worry about security, as well as many secure bike racks to lock to around the city centre and universities.
  7. There are loads of free led bike rides around the city and out to the countryside, for all levels of confidence, many start from Bede Park, right next to CODE. See http://www.leicesterspokes.org.uk and https://www.letsride.co.uk/rides (click ‘Find a Ride’ and type LE3 0GH)
  8. Finally - it's cheap, easy, fun, environmentally friendly and surprisingly efficient - did you know that you can cycle 9 miles using the calories of just one apple?!

Our buildings are fully compliant with fire safety regulations and are fire risk assessed. We have strict safety procedures including:

  • Weekly fire alarm bell testing
  • Weekly fire panel checks
  • Weekly communal fire door inspections
  • Weekly call point testing
  • Weekly automatic opening vent testing
  • Safety Demonstration by the Leicester Fire Service 
  • Regular fire evacuation drills
  • Regular internal flat door inspections
  • Fire alarms systems are subject to two service visits per year
  • Monthly emergency lighting checks

How safe is my room?

Your room is very safe:

  • There's both a heat & smoke detector fitted in every room for your safety.
  • The communal corridors are equipped smoke detectors.
  • All door entry is key fobbed and all communal spaces have CCTV.
  • Our on-site staff are available at reception or patrolling the building 24 hours a day. Their job is to protect you and the building at all times.

Please take note:

  • If you discover a fire, call 999 immediately and ask for the Fire Service.
  • If a fire is detected, the fire alarm will activate. On hearing the alarm you must follow the instructions on the rear of your door. Do not run or stop to collect your belongings.


  • All entrance doors to blocks are self-closing. However please ensure that these close and lock shut at all times.
  • Don't prop the doors open including fire doors
  • Do not to leave your cooking unattended
  • If you see anything suspicious, let the Office or Security Team know as soon as possible

As ever your safety and welfare is of the utmost importance to us. If you're worried about the safety of any equipment in your room or the communal areas, please contact the Office or Security Team.

As we are in close proximity to the universities, which are only a short walk away there is no parking on site.

With the Universities and the City Centre so close by and excellent shops nearby we do not recommend bringing a vehicle at all but do suggest that you use a Bike as we have a secure Bike store and your Bike will be insured for Free.

For move in and move out we do offer managed parking arrangements for these periods only and details are communicated to you nearer the time.