FAQs

Here at CODE student accommodation we understand there is a lot to organise when you're due to move, so to help make things a little easier, we have tried to answer common questions that we have been asked in the past.

If you find we haven't answered your question below, please do not hesitate to contact the Coventry office on coventry@codestudents.co.uk or 02476 105 106, or the Leicester office on leicester@codestudents.co.uk or 0116 233 5678

Either reserve your room online with our secure booking system or you can call in to our offices:

Coventry – CODE Coventry, Fairfax Street, CV1 5RQ

Leicester – CODE Leicester, 40-46 Western Road, Leicester, LE3 0GH

At each site you will be able to visit our show flat and fill in a reservation form with our sales team.

You can reserve your room by paying one week's rent (refundable holding deposit) online, on the phone or in the office. The deposit is deducted from your first rent instalment. 

We will then prepare a tenancy agreement for you to sign detailing the instalment dates. If you are on a 4 instalment plan you must have a UK homeowner to act as your Gurantor and your payment dates will be 24th July, 24th October, 24th January, 24th April.

For a 2 instalment plan your payment dates are on the 24th July and 24th October,

We would require you to pay a £300 Tenancy Deposit on 24th April. Bookings made after 24th April may have other conditions attached. 

We realise these are uncertain times and students are concerned about their finances.

To help, we're offering a 'Prize Freeze' on all of our rooms if you book before Spring 2021.

This means we have not increased our rent prices this year! 

So if you book before 31 March 2021:

  • you will pay the same for your 2021/22 room as our residents paid for the same room in 2020/21*. 
  • the price is held throughout the length of your contract.

On 1 April 2021, prices may be subject to change.

*Does not include any offer or promotion such as the Free Upgrade Offer

CODE offers 2 contract lengths depending on your preference, we currently offer 48 week contracts and 51 week contracts. 

The longer one helps if you want to stay over the summer. Because our accommodation is so affordable, your total cost can still work out cheaper than living elsewhere with a shorter contract.

However, we may also have some "late availability" rooms where you can move in immediately. These often have shorter contract lengths.

If you want to know more about these, or have any further questions in regard to contracts, please do not hesitate to contact the relevant CODE team:

  • Coventry: Call 02476105106 or email coventry@codestudents.co.uk 
  • Leicester: Call 0116 233 5678 or email  leicester@codestudents.co.uk, and we will be happy to answer any questions.

The safety of our residents and staff is our upmost priority, so we have changed a number of things on site to make us Covid-19 secure. This includes extra cleaning of high traffic areas, materials promoting the 'hands, face, space' advice and other changes requested by Government.

However, we are confident that any student who is living with us can still have a great experience. Our accommodation consists of self-contained studio flats – and not clusters with shared kitchens/ lounge – so it’s easier to adhere to social distancing rules.

Plus, we have made it our mission to make sure we are protecting our students' physical and mental well-being in this unprecedent times. We've moved our social and fitness activities online and put in place a new series of welfare events, such as meditation sessions and support groups.

And we're proud to say the positive impact our work has been highlighted in the national research "Student Accommodation through Lockdown".

CODE welcomes students from their very first year at University through to their very last, which is why we have a wide and diverse range of students within the CODE community.

If it is your first year at University and you want to enjoy studio accommodation with your own bathroom and kitchen, we are definitely for you.

Plus with our free gym, communal areas, and a host of free social and fitness events, there are plenty of chances to meet new people and new friends.  

You can buy all your bed linen and other items from http://www.unikitout.com/collections/code and be sure to use CODE20 at checkout to secure 10% discount.

If you choose to place an order you can benefit from your items being delivered to CODE in time for your arrival for free when you spend over £50.

Our rooms are very popular and sell out fast. If the room you are interested in is sold out, you can make a ‘waitlist booking’. Using the waitlist system means you get a priority booking – securing a room before it’s re-released on our website.

When you make a waitlist booking, we will take all your personal information and your credit/debit card details, but your card will not be charged until a room becomes available. However, the holding deposit (equivalent to one week's rent) will be marked as a “pending” payment by your bank or credit card provider, meaning you cannot use if for other payments. 

A waitlist booking is processed automatically, so is helpful if you really don’t want to miss out on a room but can’t keep checking our website for availability.

If within 30 days there is no room available, your waitlist booking will be automatically cancelled.

Please note: There is no guarantee a room will become available, but if it does, you will receive an email confirming your booking and information on next steps. We also recommend you only make one waitlist booking, choosing your most preferred room type.

Waitlist bookings should not be used by students who already have a booking with CODE. If you do want to change your room type, please contact us for options.

Our website advertises the “live availability” of rooms. If a room is available, you can book it immediately.

But to help, we also offer waitlist bookings on a limited number of sold out rooms.These only appear when a room is sold out. So if you don't see this option, it's because we still have rooms available.

Why go for a waitlist booking? 
A waitlist booking is great if you don’t want to keep checking the website but it is not a guaranteed, completed or confirmed booking. Someone would need to decide to cancel their room first for a waitlist booking to become available. 

Because we do not know when or if this will happen, we leave it up to you on whether to make a “live” (guaranteed) booking or waitlist one. It’s important to remember,  we also allocate students into waitlist rooms based on your position on the waitlist and a waitlist booking expires after 30 days. 

So if you are low on a waitlist booking – or a room doesn’t become available – you could end up with no room at all. We ask everyone to consider whether they want to book a “live” room or make a waitlist booking and take the chance another option pay become available. 

How much we can help will depend on the timing and the circumstances of your cancellation.

If you have made a booking you will have accepted our Terms and Conditions which outlines the cancellation policy. 

If you have signed your Tenancy Agreement (view a draft Tenancy Agreement) you will be charged an Early Termination Fee. The exact amount will depend on when you are cancelling.

You need to get in touch and tell us straight away if you wish to cancel.

Upon completing your paperwork you will receive a contract which will provide you with your move in dates and your payment instalment dates. 

However, should you be in any doubt please contact the relevant CODE team.

We have a dedicated onsite maintenance department who you can contact directly during your time at CODE to efficiently resolve any problems that you may have. 

They will endeavour to address problems at no extra cost to yourself. 

In the first instance you can notify us via your Student Portal, visit the office or call directly the relevant CODE team on 02476105106 (Coventry) or 0116 233 5678 (Leicester).

We have plenty of secure Bike storage within both of our gated complexes. For you own peace of mind, provided your Bike is secured with a D Lock inside the secure Bike store, then it is also covered by your free insurance for theft.

Our Leicester site has a Cafe that is open during term time from 11am to 9pm Monday-Saturday, for CODE residents and emergency services only.

You can get a great selection of food and drinks in the Cafe or you can also order online to pick up. You will find a varied menu and always an option for vegetarians and we'll try to cater for everyone.

There is WiFi in the Cafe and places to plug in if you decide to camp out and study for the day in the friendly surroundings.

We know you are not always here for parcel deliveries so we are happy to accept parcels on your behalf so you never have to worry.

Your parcels are normally delivered to the Cinema in Leicester and the CODE  Security/Parcel Office in Coventry for secure storage.

You will receive an email when your parcels are available for collection. But be quick because we can only store them for 14 days!

The CODE Beat Office is an initiative with our local Police Station to make sure students feel comfortable in the community and get to know the Police well.

It's a great way for our students to find out advice and help with crime prevention in the area. 

The Beat Office also presents a real deterrent to anybody considering entering the site uninvited.

Absolutely!

Here's some great reasons for getting on your Bike.

  1. Leicester has a very cycle friendly city centre as well as easy, quiet cycle routes between the two university campuses.
  2. You can cycle from CODE into the city centre entirely on protected cycle paths, no need to cycle with other traffic. Plus there is at least 10 miles of traffic-free cycle routes along the river and canal taking you right through the city, through the many parks and out to the countryside.
  3. Cycling is the easiest and fastest way to get around, and is cheaper than the bus, taxi or car. Cycling in Leicester is practical for popping to and from either uni, for food shopping, going out to the pub, or out for ride to relax and keep fit!
  4. You can easily plan your route using the free paper cycle maps (available at CODE and the Tourist Info Centre), or online using www.choosehowyoumove.co.uk (for really local, up-to-date travel advice) or just use googlemaps.
  5. There are three bike shops within half a mile of CODE, where you can buy bikes, locks, parts and get your bike fixed and maintained.
  6. There are very cheap, indoor, secure bike parks both in the Town Hall Square and at the train station where you can leave your bike and not worry about security, as well as many secure bike racks to lock to around the city centre and universities.
  7. There are loads of free led bike rides around the city and out to the countryside, for all levels of confidence, many start from Bede Park, right next to CODE. See http://www.leicesterspokes.org.uk and https://www.letsride.co.uk/rides (click ‘Find a Ride’ and type LE3 0GH)
  8. Finally - it's cheap, easy, fun, environmentally friendly and surprisingly efficient - did you know that you can cycle 9 miles using the calories of just one apple?!

Our buildings are fully compliant with fire safety regulations and are fire risk assessed. We have strict safety procedures including:

  • Weekly fire alarm bell testing
  • Weekly fire panel checks
  • Weekly communal fire door inspections
  • Weekly call point testing
  • Weekly automatic opening vent testing
  • Safety Demonstration by the Leicester Fire Service 
  • Regular fire evacuation drills
  • Regular internal flat door inspections
  • Fire alarms systems are subject to two service visits per year
  • Monthly emergency lighting checks

How safe is my room?

Your room is very safe:

  • There's both a heat & smoke detector fitted in every room for your safety.
  • The communal corridors are equipped smoke detectors.
  • All door entry is key fobbed and all communal spaces have CCTV.
  • Our on-site staff are available at reception or patrolling the building 24 hours a day. Their job is to protect you and the building at all times.

Please take note:

  • If you discover a fire, call 999 immediately and ask for the Fire Service.
  • If a fire is detected, the fire alarm will activate. On hearing the alarm you must follow the instructions on the rear of your door. Do not run or stop to collect your belongings.

SOME GENERAL SAFETY TIPS...

  • All entrance doors to blocks are self-closing. However please ensure that these close and lock shut at all times.
  • Don't prop the doors open including fire doors
  • Do not to leave your cooking unattended
  • If you see anything suspicious, let the Office or Security Team know as soon as possible

As ever your safety and welfare is of the utmost importance to us. If you're worried about the safety of any equipment in your room or the communal areas, please contact the Office or Security Team.

As we are in close proximity to the universities, which are only a short walk away there is no parking on site.

With the Universities and the City Centre so close by and excellent shops nearby we do not recommend bringing a vehicle at all but do suggest that you use a Bike as we have a secure Bike store and your Bike will be insured for Free.

For move in and move out we do offer managed parking arrangements for these periods only and details are communicated to you nearer the time.