The CODE Office

We're here to help

When you book at CODE you know there will always be staff on-site: 24 hours a day, 7 days a week, 365 days a year.

Our office is open 6 days a week: Monday - Saturday, 9.00am - 5:30 pm. And once the office closes, our security team take over.

Our Office Team

Led by our Regional Accommodation Manager, Lewis, and Accommodation Manager, Mark, our team of sales executives are there to help with all of your queries. 

They can answer any questions you have about living with us at CODE. That could be renewing your room for next year or helping with any issues you have.

"Throughout the entire year, the whole team at code Leicester has always been friendly and ready to help. I have no complaints. When I have had issues, they have always been sorted, and everyone is very welcoming, making my stay here a very enjoyable experience. Thank you all!" - Ellie, tenant at CODE Leicester

"The team really made me feel welcome whilst viewing the Leicester Code Apartments! I wanted to book my room straight away!" - Bethany, future tenant at CODE Leicester

"Hannah was very helpful and went above and beyond to make sure I got a room I wanted , very patient and nice to repeat information and listen to all my questions. Extremely good customer service deserves a raise!!!" - Naomi, future tenant at CODE Leicester

Here are some of the common things we can help with:

If you want to live at CODEIf you already live at CODE
  • Payment dates and contract queries
  • How to hire our communal spaces
  • Information on room types and sizes
  • Opening times of services like parcels and the gym
  • Help on finding a guarantor if you don't have one
  • Maintenance queries and how to log them
  • Taking bookings/payments if you prefer not to do this online
  • Electricity bills and charges
  • Tours of our show flat or site
  • Printing (a small charge applies)

All you need to do is drop into our main office (just off Briton Street), call 0116 233 5678 or email

"I loved the way Charlotte talked to me and my boyfriend she explained everything so well that in 5 days I booked us a studio in Code. She was really excellent." - Francisca, future tenant at CODE Leicester

If you're thinking about living at CODE you may also find it useful to check out our FAQs page.

In-person or online show flat viewings

Our main office is also home to our show flat. You are welcome to come and take a tour of the flat during office opening hours.

One of our team will talk you through the features and tell you a little more about CODE.

You can also ask for a personalised 1-2-1 online tour via Zoom.  Simply Request a Viewing.

Meet the rest of the team

Our Online Customer Chat Service

Our "CODE Chat Angels" are online during office hours and are used to getting all kinds of questions, so never be afraid to ask.

What's even better, many of our angels are or have been residents at CODE themselves - so they know how you're feeling and have lots of inside info! 

Jump on our website to talk to our friendly team of online chatters. Just click the prompt in the bottom right-hand corner of the screen. 

Our Security Team

Led by our senior security officer Sandy, our team are there to keep you safe and help you out. 

They regularly patrol the site and make sure everything is secure. Plus have a mobile for emergency calls. Find out more on our Safety and security page

Our Cleaners

We have a team of in-house cleaners, who you'll see around the site Monday-Saturday. They clean the communal areas, the bin/bicycle stores, laundry room, all corridors, lifts and external areas of the complex.

They also constantly check the security of the complex including windows, lighting, lifts and doors. However, we always encourage our residents to report anything that needs addressing.