Students with an ‘average’ electricity use should not exceed their allowance or end up with high bills – but sometimes your charges might be higher than you anticipated and that’s because of the amount of energy you’ve used.
If your bill has suddenly increased or you are getting close to your allowance, we thought it might be helpful for explain how we calculate your bill:
- We send out our team to collect the meter reads each billing period – and update you as soon as we can by getting in touch about your usage.
- We go to a lot of effort to ensure we don’t overcharge tenants, checking and double checking readings several times and investigating use before the unit price gets to our tenants.
- We take a meter reading for your flat specifically – so bills are calculated using actual reads. The majority of your bill is calculated based only on what electricity you have actually used.
- Your bill also includes something called ‘standing charges’. This is set by our energy supplier and these costs include the price of keeping you connected to the energy network and network maintenance. Part of your standing charge will also go towards the cost of government initiatives aimed at helping vulnerable homes and reducing carbon emissions.