Sometimes your charges might be higher than you anticipated and that’s because of the amount of energy you’ve used.
If your bill has suddenly increased or you are getting close to your total package value amount, we thought it might be helpful for explain how we calculate your bill:
- We collect the usage data each billing period – and update you as soon as we can by getting in touch about your usage.
- We go to a lot of effort to ensure we don’t overcharge tenants, checking and double-checking the energy data several times and investigating use before the unit price gets to our tenants.
- We get usage data for your flat specifically, so your bill is calculated based on what energy you have actually used.
- Your bill also includes something called ‘standing charges’. This is set by our energy supplier, and these costs include the price of keeping you connected to the energy network and network maintenance. Part of your standing charge will also go towards the cost of government initiatives aimed at helping vulnerable homes and reducing carbon emissions.