We hope that we have provided you with a comfortable home whilst at University.
It is coming to the end of your contract and if you are leaving us then you will need to know how and where to return your keys.
We inspect your flat carefully after you have handed in your keys. This includes your mattress, appliances, and fixtures.
We take photos of all the key areas and items and assess whether any damage has occurred. If it has, we will deduct the cost of the repair or replacement from your £400 tenancy deposit.
We have outlined some of the more common problem areas, where you could incur charges. Be sure to take extra time when moving out with the following:
Your mattress was checked by our staff before your arrival and the purchase of a mattress protector was recommended. Your mattress was an inventory item and any issues were to be noted on move in.
On leaving, do check both sides of your mattress. We cannot pass on to the incoming student any mattress that has stains on – be that tea, drinks or bodily fluids.
We will have to charge if either side of your mattress is stained.
Hobs become scratched through inappropriate use. Our head office hob has been used by 20 people for over 5 years and is a good example of what a hob should look like even after heavy usage.
If your hob is scratched we will attempt to resurface it and if successful this will cost £20, but if it’s damaged beyond repair then it will cost £220 for a replacement.
I’m on an Exclusive energy tenancy how will my final bill be calculated?
If you are on a 48 week tenancy your final electricity bill will be added to your rent account on a date TBC.
If you are on a 51 week tenancy then your final bill will be added to your rent account on a date TBC.
Your final bill will be based on a final meter read and will include your standing charge up until the end of your tenancy.
I’m on an Inclusive energy tenancy how do I check if I have exceeded my allowance?
You can check your allowance at any time by contacting utilities@codestudents.co.uk who will be able to give you an up to date calculation.
A final read will be taken when we check out your room so we do reserve the right to charge if you have used units over your allowance.
If you are on a 48 week tenancy and have already exceeded your allowance and are already being billed on a monthly basis then your final monthly bill will be added to your rent account on a date TBC. If you are on a 51 week tenancy then your final bill will be added to your rent account on a date TBC.
We appreciate that many students often want to leave early and would like their money returned sooner.
We always aim to return your deposit to you as soon as possible, but at busy times this is not always possible,
We aim to return your deposit to you 15 working days after the tenancy end date. Please note, disputing charges may mean this timeframe is extended.
Sometimes the checkout can take longer than expected, especially if you check out at the end of July/beginning of August.
Please check your Student Portal under the grey “Documents and Offers” section for your precise move out date. You will need to refer to your room offer and period of occupation where your last date is detailed.
Please plan to have your keys returned to the CODE office no later than midday on the last day of your tenancy.
We ask that you return your own keys in person as we will need to gather some information from you in order to check you out of your room and get your deposit back to you.
Please complete the Key Return Form which is available in from the Office and place it carefully in the Landlord's Post Box (red) located in Block A alongside the Laundry. Do place the form securely in an envelope along with your keys. It is very important for you to include the form in order for us to return your deposit.
This will usually be by bank transfer so you will need to log into your Student Portal to review any charges and update your bank details to authorise the deposit return.
We suggest that we keep your UK bank account open until your deposit has been returned to you. In special circumstances we can return your deposit to an international bank account, however a charge of £25 will be incurred and this process can take longer.
If your room is handed back how you received it, allowing for fair wear and tear, you should be fine. The office has vacuums, as well as mops and buckets, that you can borrow if you don’t have one.
We are unable to extend the contract date on most flats without prior agreement. Please contact us as soon as possible on 0116 233 5678 or email leicester@codestudents.co.uk if you think you may be in this position.
Please contact the office when you leave and they can lock your room after you. It is very important that your room is locked when you leave as you are responsible for the condition of your room.
There will also be a charge for the replacement keys/lock change for security purposes.
To change the whole lock it is £126 for the lock itself, plus the cost of the keys. A replacement set of keys are £20 for a fob, £20 for a room key, £20 for a new post box key.
You will need to return all keys associated with your flat. If you are returning more than one set of keys, we will reimburse you for the cost of the additional keys (with proof of purchase). Any money due back to you will be returned along with your deposit.
As stipulated in your contract, you cannot sublet nor have someone stay on site without you being present. You are responsible for your flat and any damage – please do not give keys to anyone else as this is against the terms and conditions of your contract and they may cause damage for which you will be liable.
The total deposit paid at the start of your tenancy was £400. When we have completed all of the final checks on your room you will receive an email from CODE asking
you to log into your Student Portal. You can then view any charges and request for your deposit to be returned to your nominated bank account.
If you wish to query any of the charges that have been made, you should do so by emailing leicester@codestudents.co.uk within 7 days of receiving your email. Please try to provide photograph evidence of charges you think are unreasonable.
We may simply be working our way through your checkout. Our checkout team does not technically start until after the contract ends. We try to get through early check outs as quickly as we can.
We aim to return your deposit to you within 15 working days from the tenancy end date. If this time has elapsed please check for an update on your student portal and ensure your bank details have been entered correctly in order for us to transfer your deposit back to you. We require your 8 digit account number and not your 16 digit card number as this common error can delay your deposit being returned to you.
If you decide to dispute any charges, this may extend the timeframe in which your deposit is returned to you.
We check hundreds of rooms and take great care with this process, but we are human and, if you believe a mistake has been made, then please email leicesterdeposits@codestudents.co.uk with your name, room number, block details, charges that have been made and why you dispute these. Any evidence you can provide (emails sent when you moved in etc) will help speed up any decisions. The team will investigate and get back to you within 7 working days.
These are closed at the end of every academic year, you can still chat to us online at www.codestudents.co.uk, call 0116 2335678, email leicester@codestudents.co.uk or pop into the office and see us.
CODE Leicester: We recommend using the short stay paid parking available on Western Road or the nearby Tesco car park. Unfortunately, we cannot offer onsite parking.
CODE Classics: We recommend using short stay paid parking on nearby streets. Unfortunately, we cannot offer parking.
Once you have returned your keys you have released your room and it will be in the process of being maintained. This is detailed on the form you signed as you handed your keys back early. Please only hand back your keys when you are 100% ready to leave.
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