On a rare occasion, a tenant’s room could be affected by fire, flood or theft (where there is forced entry to the room), which may cause damage to personal items. 

CODE Student Accommodation will try to compensate tenants for items which are damaged in these instances, by providing Personal Belongings Care. 

How to claim

If a tenant experiences loss or damage to their personal items through fire, flood or theft (where there is forced entry to the room), they can submit a request through the Personal Belongings Care Form. 

You will be asked to provide the details of the incident that resulted in damage/loss of your items, and the make/model of the items that have been affected. 

Each request will be reviewed on an individual basis by our Senior Management Team. CODE will aim to resolve all requests within 14 working days.

Where a replacement item has been awarded to the tenant, CODE will aim to replace like-for-like wherever possible. In the instance the same product is no longer available to purchase, CODE will replace with a similar item of the same value to the purchase price, or cash to the value of the purchase price.

Here is the breakdown for our current policy. 
 

Key exclusions –what’s not covered:

• Accidental damage
• Musical instruments outside the room
• Laptops/other gadgets outside the room
• Bicycles unless in secure cycle room provided by CODE, and locked with a D-lock
• Mobile phones outside the room
• Any other items taken outside the room
• Theft of items which are not secured or locked away