Our friendly team are here to make sure you have the best experience possible. Any questions or issues please feel free to pop into the office and have a chat or contact us by phone, email or on our chat service.

Our Office Team

Led by our Accommodation Manager Yvette, our team of executives are there to help with all of your queries:

• Yvette - Accommodation Manager
• Katie - Assistant Accommodation Manager
• Kishan - Senior Customer Service & Sales Executive
• Kajol - Customer Service & Sales Executive
• Katarina - Customer Service & Sales Executive
• Manasi - Customer Service & Sales Executive:
  Fluent in Hindi and Marathi. Conversational in Punjabi, Gujarati and Haryanvi.

You may also be served by staff members from our sister company Leicester Lettings

• Danielle - Leicester Lettings Manager
• Conor - Senior Customer Service & Sales Executive

Our online team

If you're chatting to us online or via WhatsApp, you'll be chatting with our Head Office team:

• Zane - Customer Service & Sales Executive
• Jade - Customer Service & Sales Executive
• Eleni - Customer Service & Sales Executive
  If you are using our website's online chat, we're also happy to chat to you in your own language.
  
  Visit our website to talk to our friendly team of online chatters. Just click the message icon/button in the bottom right-hand corner of the screen. 

Common things we can help with:

• How to hire our communal spaces
• Opening times of services like parcels and the gym
• Maintenance queries and how to log them
• Electricity bills and charges
• Printing (a small charge applies)

The Parcel Team

Suzi is always ready with a smile and your parcel! Just wait to receive a QR code from us and then pop down to grab your parcel.

Our Security Team

We have a team of guards but you'll most often see Sandy and Mohamed. Our team are there to keep you safe and help you out. Find out more on our security page.