Leicester
0116 233 5678
Coventry
02476 105 106
We're here to help!
Our friendly team are here to make sure you have the best experience possible. Any questions or issues please feel free to pop into the office and have a chat or contact us by phone, email or on our chat service.
Our Office Team
Led by our Accommodation Manager Katie, our team of executives are there to help with all of your queries:
- Katie - Accommodation Manager
- Moeen - Assistant Accommodation Manager
- Kishan - Assistant Accommodation Manager
- Alyxandra - Customer Service & Sales Executive
- Danijela - Customer Service & Sales Executive
You may also be served by staff members from our sister company Leicester Lettings
- Danielle - Leicester Lettings Manager
- Conor - Senior Customer Service & Sales Executive
Our online team
If you're chatting to us online or via WhatsApp, you'll be chatting with our Head Office team:
- Kearl - Senior Customer Service & Sales Executive
- Eleni - Customer Service & Sales Executive
- Penny- Customer Service & Sales Executive (She’s fluent in Mandarin)
- Jason - Customer Service & Sales Executive
- Ria - Customer Service & Sales Executive
- Mahum - Customer Service & Sales Executive
- Thomas - Customer Service & Sales Executive
If you are using our website's online chat, we're also happy to chat to you in your own language.
To chat to our team, just click the message icon/button in the bottom right-hand corner of the screen.
Accommodation Manager Katie
She's keeping everything running smoothly and is always here to support you during your stay!
Together we make a great team!
Kishan our Assistant Accommodation Manager
He’s part of our front office team and always happy to help!
Kearl is a Senior Customer Service & Sales Executive in our head office team.
You’ll likely chat with her if you contact us online or via WhatsApp!
Conor is our Senior Customer Service & Sales Executive
He mainly works for Leicester Lettings but helps out at the front office when it's busy.
Danijela one of our Customer Service & Sales Executives
Always ready with a smile and here to help!
Alyxandra one of our Customer Service & Sales Executives
Ready to help!
Extra help
Common things we can help with:
- How to hire our communal spaces
- Opening times of services like parcels and the gym
- Maintenance queries and how to log them
- Electricity bills and charges
The Parcel Team
Suzi is always ready with a smile and your parcel! Just wait to receive a QR code from us and then pop down to grab your parcel.
Our Security Team
We have a team of guards but you'll most often see Sandy and Mohamed. Our team are there to keep you safe and help you out. Find out more on our security page.
Other useful pages
Security
Find out how our team can help you with your problems and if there is an emergency.
Our security team.jpg)
Well Being
If you're ever feeling stressed, overwhelmed, isolated or homesick, you don't have to face it alone. Our welfare-trained team and Mental Health First Aiders are here to listen, offer support and help you access the right services if needed. We also offer regular wellbeing check-ins for students who may be finding things difficult. For some, this might be a daily phone call, while for others it could be a weekly email – whatever works best for you. Where appropriate, we work closely with university wellbeing and mental health teams to ensure students receive the right support, helping to promote their safety and wellbeing throughout their time with us.
See how we support your wellbeing