We know that things can go wrong. That’s why our maintenance team are on hand to fix any issues you may experience. We also have a student portal so we can keep you in the loop with how long repairs will take. 

You can report maintenance issues easily using your student portal.

We have a 48 hour turn around for non-urgent issues but always aim to attend as quickly as we can.

Our maintenance team will give you 2 loud knocks and will enter after waiting if there is no answer. We will also leave you a card to show we have attended.

You will be able to check on the progress of the maintenance job via your student portal.

"Sam came in to fix my smoke alarm device that needed to change its batteries and was very friendly and polite. I had complained to the main office that morning regarding the loud noise the device was making, and not even an hour later, Sam was here to fix it. He was very proactive, fixed it in no time, and made me look positively at the maintenance team from CODE." - Maria, tenant at CODE Coventry

TURNAROUND TIMES

Although we try our best to complete your repair as quickly as possible, sometimes we need to order parts or the repair may need a specialist tool. If this is the case, we will contact you to explain.