Logging maintenance issues

Repairs

We know that things can go wrong. That’s why our maintenance team are on hand to fix any issues you may experience. We also have a student portal so we can keep you in the loop with how long repairs will take. 

Maintenance

You can report maintenance issues easily using your student portal.

We have a 48 hour turn around for non-urgent issues but always aim to attend as quickly as we can.

Our maintenance team will give you 2 loud knocks and will enter after waiting if there is no answer. We will also leave you a card to show we have attended.

You will be able to check on the progress of the maintenance job via your student portal.

TURNAROUND TIMES

Although we try our best to complete your repair as quickly as possible, sometimes we need to order parts or the repair may need a specialist tool. If this is the case, we will contact you to explain.

COVID-19 PRECAUTIONS

All of our staff will take precautions when visiting your room, such as washing their hands before and after entering and wearing masks if you are in the room at the time.
We also want to keep our staff safe and so will ask if you are showing any symptoms of Covid-19 or have had a positive test before our maintenance team visit your room.

If you have an emergency maintenance problem but are self-isolating, please contact the office team on 024 76 105 106.
 

Other useful pages

Confirm your room condition

Complete your inventory within 7 days of move-in and report any snags.

Complete your inventory

Meet the team

Say hello, find out who to contact and our office opening hours

Meet us

Insurance cover

Discover what is covered in our free contents insurance and how to make a claim

Insurance sorted