We believe that offering a fast and reliable internet service to our residents is essential and that’s why we have chosen ASK4 as our internet service provider. Your room will come with a super-fast unlimited wireless internet package of up to 100 mb/s.

Our providers ASK4 also give you a dedicated fibre optic connection to your room with wired speeds of up to 200 mb/s. They also have a dedicated support network which is available 24/7. 

You can call the Ask4 Support Centre on 0114 303 3232 or alternatively Text ‘Call Me’ to 07797 800 545.

SPEED

During peak hours (8pm - 10pm), the average speed at Coventry is 216mbs. As our students have 24/7 support from Ask4, we encourage youto run a speed test and report any issues if you feel your broadband is not reaching these speeds.

Wi-Fi

To connect to the wi-fi:

• Connect to "ASK4 Wireless" Wi-fi network
• Go to signup.ask4.com
• Follow the sign up wizard

WIRED CONNECTION

• Connect Ethernet cable from computer to wall socket
• Go to signup.ask4.com
• Follow the sign up wizard

RENEWAL STUDENT

• You may get a notice that says your devices have expired and you need to pay
• Please ignore this message and complete the registration process again
• This should solve the issue - but do contact ASK4 if you have further problems

ADD ADDITIONAL DEVICES

• On your new device, log into myaccount.ask4.com
• Click on "Enable this device"
• No web browser? No problem! You can also add your device's MAC address at myaccount.ask4.com to get connected

DOWNLOAD THE APP

Install the app now to manage your ASK4 account and get all the help and support you need, direct from your smartphone. Simply search for "Ask4 Support" in the App Store or Google Play.