Next steps after booking

What happens after you reserve your room?

  • We will email you and ask you to create a password for your Student Portal. Your portal is an easy and convenient way to manage your booking.
  • At this stage, you will be able to see the exact room you have been allocated, including the floor and block. If you have made a special request, we will try our best to make this happen for you but cannot guarantee this. We'll email you about your special request

Accept your Tenancy Agreement..

  • You can view a draft copy in advance. Once you receive your own copy, please read this carefully, because it is a legal binding document.
     
  • You must log into your portal within 7 days to sign your contract, which we call the 'Tenancy Agreement'.

Return all other required documentation.

If you have someone acting as your guarantor (someone who will agree to pay for your rent if you cannot), we will ask you to nominate that person (or people). We will then send them their own login links to the Guarantor Portal. We have guidance for guarantors as well.

If you are under 18

If you are under 18 years of age at the time of booking, you will need someone over 18 to take out the booking on your behalf. They will sign the contract, but give you the right to live in the room.

Our team will talk you through this process if it applies to you.

Make any neccessary payments

You willl need to make a £400 Refundable Tenancy Deposit payment which covers 
Your first rent payment is then due on 24th July 2026. If you book after 24th July, both payments will be due asap.

Frequently Asked Questions

If you do not receive an email in the next 24 hours (remembering to check junk/spam), then please contact the team.

The "To Do" list on your student portal is a series of short tasks that we kindly ask you to complete to make your stay with us safer and more enjoyable.
 

  • You will also be asked to name an Emergency Contact, sometimes referred to as 'Next of Kin'. This is usually a close relative. We ask for this in case of a major or medical emergency.